Program Supervisor

1 week ago

San Jose, California, United States Pacific Clinics Full time
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support.

Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults.

We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

What We Offer
The compensation for this position can be up to $86,845.70 annually. Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may also vary if you reside in a different location than the location posted.
We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more

Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About Our Program

Population Served:

0-100
The Pacific Clinics

First 5 program

is contracted with Santa Clara County Mental Health. First 5 provides services to children 0 to 5 and their families or support system. Services include home visitation and therapeutic services. Pacific Clinics' Family Resource Center provides individuals of all ages the space to promote their growth and wellness. The Family Resource Center supports families in increasing their access to services, provides parent workshops, youth programs, financial assistance, developmental and health screenings, community events, and mental health resources

JOB SUMMARY

Scheduled Hours per Day:
Monday-Friday 9am-5pm

The Program Supervisor hires, develops, trains, and manages program staff to ensure quality services to youth and families, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action.

Coordinates and supervises daily program operations, assures adherence to policy and procedures, regulatory and licensing standards. Ensures fiscal stewardship of program funds. Actively participates with cross-functional teams. Works within the vision, mission and philosophy of the agency.

RESPONSIBILITIES AND DUTIES

  • Develops and supervises staff including hiring, coaching, training, disciplining and
terminating.

  • Oversees and supports the implementation of treatment plans.
  • Ensures family voice and is culturally responsive to internal and external customers.
  • Consults with clinical and medical staff about treatment plans, youth and family
issues, progress and needs.

  • Completes all required documentation and ensures the same with direct reports.
  • Supports staff in following all risk management and incident reporting procedures.
  • Ensures compliance with all policy and procedures including adherence to all
licensing, quality, Information Technology (IT), Human Resources (HR), compliance and
regulatory standards.

  • Ensures clinical documentation and quality assurance meets both agency and payor
standards, including audit ready charts and continuous quality improvement.

  • Ensures and monitors defined outcome achievement for youth and families and
satisfaction levels for youth, families and referring workers and agencies.

  • Partners with county referring departments, agencies and the community to ensure
comprehensive care. May assist a youth and family with advocating for their own
needs.

  • Manages operations including utilization of resources such as all administrative
electronic systems.

  • Pro actively identifies potential conflicts, leads parties to consensus and develops
  • Facilitates and coordinates work groups as well as participation in cross functional
teams.

  • Assumes a leadership role in the development of the team.
  • Provides a variety of learning opportunities for staff including in classroom courses
and field supervision and coaching.

  • Works closely with the clinical program manager to ensure full implementation of the
agency service philosophy.

  • May be responsible for Case load.
  • May meet with clients in the field and have a productivity expectation.
  • Position specific duties and responsibilities may very depending upon program.
  • Performs other related responsibilities, as assigned, to support specific
department/business needs.

JOB SPECIFIC COMPETENCIES

  • Documents clearly and accurately
  • Encouraging customer focus
  • Supervision and accountability

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
MINIMUM EDUCATION AND/OR EXPERIENCE
A combination of education and experience equivalent to a:

  • Bachelor of Arts or Science (B.A./B.S.).
o Bachelors in Behavioral Science preferred.

  • Minimum of three (3) years of experience in social or mental health services delivery or residential care supervision.
Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance Sec a) and San Francisco Police Code, Article 49. Section 4905.
Qualifications

Education

Required

Bachelors Degree or better in Mariage and Family Therap.
Preferred

Bachelors Degree or better in Counseling Psychology or related field.

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