Technical Support Engineer, Installation

1 week ago

Hurst, Texas, United States ASSA ABLOY Full time

Career Opportunities: Technical Support Engineer, Installation

Requisition ID Posted - HID Global Corporation - SI - Fii Group - Hurst, TX (West Airport Fwy) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Entry level - Travel Required: 0%-10%

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An Amazing Career Opportunity for an Installation Technical Support Engineer

Location: Hurst, TX or Remote, US

Job ID: 29032

HID is seeking an energetic, innovative Instant Issuance Solutions Installation Technician to join the order instant issuance implementations group based in our Hurst, Texas facility. This is a collaborative position that plays a key role in the success of the Financial Instant Issuance Solution implementation. This position will support all installation activities to implement our TRISM and credit / debit card issuance solution, as well as independently prioritize and complete tasks in the Card Creation role.

Who are we?

HID powers the trusted identities of the worlds people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and

As our Installation Technical Support Engineer , youll support HIDs success by:

+ Creating, adjusting, and installing Card XML templates and images to be used in Instant Issue Projects, combining customer requests with HID/Industry standards.

+ Creating and maintaining Image galleries as per current Image standards.

+ Providing input, recommend updates for Artwork Guidelines as Hardware or card requirements change.

+ Liaising with Project Managers, Installers, and Customers as needed in relation to the above duties.

+ Creating and/or maintaining updates for both internal and customer facing documentation related to role and responsibilities.

+ Ensuring productivity standards and metrics are maintained.

What we will love about your background:

+ Experience working with the technologies within card printing/personalization industry a plus

+ 1-3 years networking, technical, or IT experience preferred.

Your Experience and Education include:

+ Bachelors degree preferred, or equivalent combination of training and related experience

+ Strong PC skills, as well as applications like MS-Word, Smartsheet, MS-Teams

+ Proficiency in MS Office Products (Word, Excel, PowerPoint).

+ Proficiency in Photoshop, Illustrator

Who you are as a Team Member:

+ Exceptional communication skills, both written and verbal.

+ Willingness to roll up sleeves and dive deep into tactical work when necessary.

+ Good interpersonal skills, willingness to learn and continue to grow professionally.

+ Strong team player and ability to work well with others.

+ You welcome opportunities to incorporate diversity into your work, including valuing different backgrounds, experiences and opinions. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.

Why apply?

+ Empowerment: Youll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You dont need to check all the boxes. If you have most of the skills and experience, we want you to apply.

+ Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

+ Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At HID, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The base salary in the United States is $77,921 to $101,897 .

HID is an Equal Opportunity/Affirmative Action Employer Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We make it easier for people to get where they want to go

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go without having to think about it.

When you join our HID team, youll also be part of the ASSA ABLOY Group, the global leader in access solutions. Youll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

#LI-HIDGlobal #LI-remote

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