IT Service Desk Technician
6 days ago
Our Company:
Our Company
American Integrity Insurance, a premier writer of homeowners insurance, has more than 280,000 customers and is exclusively represented by more than 1,000 independent agents who specialize in this complex and ever-evolving market.
Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past ten years.
We have also rated among the Top Workplaces in the USA by USA Today for the past four years.A Day in the Life:
Who Says Insurance Can't Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others and giving back.
integrity, commitment, teamwork, humility, passion and fun.
As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way.
It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities atThis Job:
Title:
IT Help Desk Technician
Who You'll Report to:
Director or IT
The IT Help Desk Technician is responsible for the day-to-day operational, administrative and problem-solving activities to support the computer operation system, users and to provide highly available networks and facilities to meet dynamic business needs.
What You'll Do:
Provide Service Desk support for requests via phone, email, and walk-ins and create Service Requests, Incident Requests and Problems via Service Management application
Assist with the planning, implementation, maintenance, and documentation of all facets of network and systems infrastructure, including the Application Development lifecycle
Assist and train customers in the operation of workstations, account access, phone systems, processes, and procedures
Assist with the management of company systems infrastructure, systems, software applications
Work within Service Management application to create detailed requests, work logs, and technical documentation
Use appropriate communication and documentation to inform team members of important issues and information which will improve team performance. Inform and coordinate with Operations and other computer users of procedures that could interrupt, affect or interfere with their job duties
Escalate issues to Tier Two, as needed, as well as appropriately set customer expectations for meeting SLAs and follow-up (i.e. when to contact and who will contact)
Participate in the on-call rotation as needed with Infrastructure and Operations staff. When on-call, be prepared to address technical issues at all times.
Maintain healthy working relationships with customer base.
Install, manage and maintain computer operating systems and software to support business needs.
Assists with on-boarding and off-boarding IT equuipment setup.
Develop, implement, document, and maintain processes and procedures for information security and integrity.
What You'll Need to be a Top Candidate:
Education:
Associate's Degree in Computer Science or equivalent work experience required. Bachelor's degree preferred.
Experience:
One (1) to Three (3) Years of Systems Administration experience or IT support role.
Skills & Knowledge:
Ability to prioritize numerous tasks and quickly analyze issues and information and provide solution alternatives.
Strong problem-solving and attention to detail.
Experience researching technical issues and resolution implementation.
Experience with computer operating systems and applications.
Ability to address customer needs with a friendly demeanor and maintain an attitude of service
Ability to work in a team or individually to provide assistance, instruction and training to internal clients.
Demonstrated excellent customer satisfaction results and focus.
Excellent initiative and execution.
Windows 2016+ server OS, network and domain experience preferred.
Relevant certifications are preferred but not required.
Ability to prioritize numerous tasks on a daily basis.
Your Environment:
Schedule:
: 8:30am - 5:30pm Monday through Friday. This role is in-office at our location in Tampa (5426 Bay Center Drive, Suite 600). #LI-Onsite
Working Conditions:
Normal business office environment.
Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.
The employee must occasionally lift and / or move up to 50 pounds.Travel:
Minimum, as required.
ADA:
The above statements cover what are generally believed to be the principal and essential functions of this job.
Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
American Integrity Insurance Group is an Equal Opportunity Employer.-
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