Vice President of Retail

1 week ago


Colorado Springs, Colorado, United States Hunter + Esquire® Full time

Our client, a vertically integrated cannabis-industry operator, is seeking a VP of Retail to establish the strategic direction of the retail operation, head retail growth and expansion, and lead the day-to-day operational activities in support of those strategic objectives.

This individual will also set and meet financial targets, determine resource needs (along with ROI business case), provide leadership for retail operations and maintenance to achieve and maintain the highest standards of quality, patient satisfaction, service to accomplish sales goals, and manage, direct and implement retail strategies and objectives to ensure the achievement of KPIs.

Areas of Responsibility include:

Management:

  • Provide leadership and oversight of retail to meet the demands of the market and have a competitive product assortment. Set parameters to judge how efficiently and effectively the retail operations are operating and tracking against plan.
  • Assure compliance with all procedures and policies concerning all areas of quality, regulatory, security, transport, safety and human capital management.
  • Ensure performance, quality, cost, schedule, in-stock, profit and patient satisfaction targets are achieved with risks identified and mitigated and opportunities exercised.
  • Financial Management:
  • Meet retail sales goals and financial targets for the region
  • Track and control unit COGS and selling expenses in alignment with business plan. Create and manage dispensary budgets and P&L.
  • Review business forecasts, sales reports and financial statements to maximize results and sustainability.
  • Initiate and implement actions to maximize profits by containing expenses through improved operating and cost efficiencies. Develop, approve, and meet financial budgets, plans, and updates.
  • Conduct Gross Margin Analysis as well as Discount Analysis.

Planning & Forecasting:

  • Manage and align inventory methods, levels and cycles to region demands and forecasts.
  • Develop strategic plans and objectives in accordance with the overall strategy, execute business plans through functional reports while providing leadership, coaching and direction.
  • Identify and acquire new market opportunities.
  • Quality Assurance, Compliance & Control:
  • Generate/manage SOP's to govern compliance within the region. Ensure compliance with all state and local regulations governing the state program. Operational interface with state and local regulators.
  • Track all state license and agent card renewals to ensure that Company and its employees meet all registration renewal deadlines.
  • Ensure all Company locations maintain strict compliance with seed-to-sale tracking requirements set by the state.

Leadership & Development:

  • Coach, develop, and mentor direct staff. Conduct performance reviews; develop growth plans; interpret, implement and support employee-related policies, procedures and programs. Assign projects/tasks to direct staff.
  • Recruit, train, develop, reward and recognize personnel to achieve targeted strategies and goals. Develop plans to ensure that each employee receives on-going training on an annual basis.
  • Ensure that all staff embody and project the Company's values and focus.
  • Align labor to sales plans. Monitor and review the performance of staff and organize performance evaluations, coaching and other measures as necessary.
  • Encourage and support culture of compliance with all state and local regulation and Company policies and procedures.
  • Assess and assist in upgrading the management talent base within retail operations to achieve growth and meet regional needs (i.e., reduce cost, on-time delivery, patient wait times and satisfaction).

Communication & Coordination:

  • Report and present financial and operational results to the Executive Team on a regular basis, including monthly operating reviews.
  • Assure timely and relevant communications to and from all levels. This includes assuring communications between affected reporting areas and to related departments. Responsible for establishing systems that would enhance intra- and inter-departmental communications.
  • Establish interfaces with business units to assess customer needs and assure accurate project or program technical direction for operations engineering and manufacturing.
  • Collaborate with other managers to determine how operational planning can contribute to the long-term strategic operations of the company by planning the activities that contribute to the overall goals of the organization.
  • Assist in developing product roadmap, new product launches, production and engineering improvements, and product testing.
  • Create a positive culture where the work can get done. Facilitate communication between employees and departments.

Qualifications:

  • Bachelor's degree or equivalent military background with a minimum of five years of retail operations, marketing, franchise, wholesale or operational leadership experience.
  • Must have experience managing teams of people.
  • Skilled in providing leadership and oversight of an entire operational unit (i.e., region).
  • Skilled in P&L management and reporting. Ability to forecast and execute on plan.
  • Skilled in managing multi-unit operations.
  • Knowledgeable in methods to assure compliance with all procedures and policies concerning all areas of quality, regulatory, security, transport and delivery, safety and human capital management.
  • Knowledgeable and proficient in Microsoft products such as Word, Excel, PowerPoint, Outlook sufficient to maintain documents, prepare spreadsheets, perform analytics including charts and graphs and craft presentation material.
  • Ability to drive to multiple work sites without assistance or accommodations.
  • Ability to multi-task, problem-solve and respond with a sense of urgency in a fast-paced environment.
  • Ability to communicate effectively, both oral and written, and build and maintain collaborative working relationships with internal and external stakeholders.
  • Ability to demonstrate self-directed and self-motivated work style. Make effective and timely decisions with confidence.
  • Ability to navigate through tough decisions and deadlines with a sense of urgency and confidence.
  • Ability to resolve disputes.
  • Ability to develop and articulate strategic plans, objectives and forward-thinking approach


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