Bilingual Patient Services Representative I

1 week ago

Wenatchee, Washington, United States CVCH Full time

Job Summary

The Patient Services I's primary job function is to be responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information on our computer system and providing courteous, efficient and informal telephone access to clinic services.


Job Specific Competencies

  • Greets all patients and guests in a warm and friendly manner.
a. Performs AIDET 100% of the time; 90% proficiency score must be maintained.

  • Registers patients; collects demographics and updates data as needed; and assists them with forms if necessary.
  • Schedules appointments for patients using scheduling protocols and answering scripts.
  • Enters accurate data in EMR, EDR and other electronic records in accordance with protocol.
  • Obtains and verifies insurance information.
a. Obtains and scans copy of insurance card.
b. Verifies eligibility at each appointment
c. Collects switch forms and waivers when necessary.

  • Collects and records payments from patients. Balances encounter batch and monies collected with totals in practice management system.
a. Responsible for reviewing task buckets and claim work flow work list daily.
b. Perform the End of Day Review.
c. Barcode and fax all incoming documentation daily.

  • Directs phone calls to proper destination or takes a message as per protocol.
  • Assists patients with information and education on other CVCH programs as approved by Supervisor.
  • Provides accurate verbal translation, English & Spanish, when required.
  • F
    ORDENTAL ONLY: Schedules appointments for patients using scheduling protocols and answering scripts.
a. Confirms all patients the day before scheduled appointment.
b. Maintains provider's schedules at number of appointments per day as per Dental Scheduling protocol. This includes follow-up on missed appointments and missed recall.

  • F
    ORDENTAL ONLY: Dental No Show
a. Prepares and mails appropriate No Show letter and documents EDR record (refer to No Show policy).
b. Identify reinstatement eligibility, collect documentation required in the No Show policy and submit to Dental Operations Manager for consideration.

  • F
    ORDENTAL ONLY: Recall Management
a. Runs Recall tickler report bi-weekly for upcoming needed appointments and sends reminder postcards (refer to dental recall protocol).
b. Makes follow-up calls to current and past due recall patients to schedule appointments.

General Duties and Responsibilities

  • Performs other duties and tasks as assigned by supervisor.
  • Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
  • Conforms to safety policies, general housekeeping practices.
  • Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
  • Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
  • Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
  • Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
  • Conforms to CVCH policies and Joint Commission and HIPAA regulations.
Job Specifications

Education:
None required. High School Diploma or equivalent preferred.

  • Certification/Licensur

e:
N/A

  • Experienc

e:
One year experience in the medical or business/office field or equivalent education and training/certification preferred.

Language Skills:
Bilingual in English/Spanish required.

Essential Technical/Motor Skills:
Knowledge of computer applications and equipment related to work. Effectively work in a multi-task environment, prioritizing tasks properly, and completing tasks/projects in a timely manner. Basic computer experience; adequate typing; 10-key calculator and filing skills;
ability to communicate with fluency in English/Spanish.

Interpersonal Skills:
Excellent customer service skills. Ability to work in a collaborative team work environment and/or work independently.

Strong interpersonal and communication skills, with the ability to work effectively with a wide range of consumers in a diverse community.

Develop and maintain effective working relations with peers, patients, other agencies, contracted providers, and the public. Able to work well independently, learn quickly and adjust work assignments in response to system changes. Caring attitude, commitment to serving low-income patients.

Essential Physical Requirements:
This job is performed mostly in a typical inside, office environment.

Essential physical requirements of this job includ

e:

light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; frequent sitting; lifting and/or moving items weighing a minimum of 10 pounds (assistance is available as needed); ability to read forms and computer screens and to read correspondence and other documents.


Essential Mental Abilities:
Strong organizational skills, attention to detail, must possess problem solving/reasoning skills, assess and evaluation various situations. Knowledge of federal and state regulations for health care plans. Ability to interpret and manipulate numbers, analyze, assessing/evaluating, and exercise good judgment. Must demonstrate concern for accuracy and attention to detail.

Essential Sensory Requirements:

Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; hear, recognize, and assess verbal presentations of patients; receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.


Exposure to Hazards:
Possible exposure to airborne/blood borne pathogens, possible exposure to body fluids/blood. Worker is subject to inside and outside environmental conditions on a frequent basis with moderate/extreme noise. Worker has contact with consumers and other staff and may be exposed to severe medical conditions presented by them. Exposure to hazardous substances is a moderate risk and there are possible and physical injurious conditions.

Blood/Fluid Exposure Risk
Category II

  • Usual tasks do not involve exposure to blood, body fluid, or tissues but job may require performing unplanned Category I tasks.

Age Specific Competency

  • Neonatal (Birth – 30 days)
  • Infant (30 days to less than 1 year)
  • Pediatric (1 year – 12 years)
  • Adolescent (12 years – 18 years)
  • Adult (18 years – 65 years)
  • Geriatric (65 years – Death)

Telecommunication

  • Position not eligible for Telecommuting

Benefits

*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE

Benefit:

Coverag

e:


Effectiv

e:


Medical

Premera (Self Insured)

Preferred Provider

Employee covered - $50.00 per month

Dependents covered – please refer to the benefits Guide 2024 for rates

First of the month following the first date of employment.

Dental

Washington Dental

Employee covered – 100%

Dependents covered – 50%

First of the month following the first date of employment.

Paid Leave

120 hours – Year 1

136 hours - Year 2

Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years.

Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.

Extended Illness Bank (EIB)

Allows for maximum accrual of 200 hours

PTO hours in excess of 320 will transfer into EIB.

Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.


Holidays

88 hours related to:

  • New Year's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • 3 Diversity Days


Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31).

Holiday hours will be added to the employee's timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated.

If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below:

  • Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)
  • May 1 – August 31: 2 diversity days (16 hours if 1.0 FTE)
  • Sept 1 – Dec 31: 1 diversity day (8 hours if 1.0 FTE)
Please refer to the Paid Leave policy for additional details.

403(b) Retirement Plan

Lincoln Financial

150% CVCH match up to 3% of the employee's contribution

Immediately

Vesting schedul

e:
20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.

Employee Assistance Program

Mutual of Omaha

Free short-term counseling for employee and family

Immediately. Call

Long-term Disability

Mutual of Omaha

Employee Only (variable)

First of the month following the first date of employment.

Benefit:

Coverag

e:


Effectiv

e:


Basic Term Life

Mutual of Omaha

Employee Only (1x annual salary, up to $200,000)

First of the month following the first date of employment.

Group Accidental Death and Dismemberment (AD&D)

Mutual of Omaha

Employee Only (1x annual salary, up to $200,000)

First of the month following the first date of employment.

Supplemental Term Life

Mutual of Omaha

Employee / Spouse / Dependent(s)

First of the month following the first date of employment.

Voluntary AD&D

Mutual of Omaha

Employee / Family

First of the month following the first date of employment.

Health Reimbursement Arrangement

RedQuote


Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan.

Up to $750 per family per year.

First of the month following the first date of employment.

Flex Plan:

Medical

RedQuote

Flex Plan:
Maximum $3,200 per year

Direct Deposit available

First of the month following the first date of employment.

Flex Plan:

Dependent Care

RedQuote

Flex Plan:
Maximum $5,000 per year

Direct Deposit available

First of the month following the first date of employment.

AFLAC

Supplemental insurance – cafeteria plan

First of the month following the first date of employment.

Wellness Stipend

CVCH will reimburse staff up to $30 per month for a local gym membership

OR
CVCH will reimburse up to $150 per year for a subscription type workout program service (i

e:
Beachbody on Demand, Les Mills, etc.)

Immediately. Once employee has submitted invoice to HR/Payroll department.

Cell Phone Discounts

Discounted monthly access fees

Discounted select accessories and special equipment

Available for personal cell phones, currently in place with AT&T & Verizon

Benefit:

Coverag

e:


Effectiv

e:


Tuition Reimbursement

For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:

  • $2,000 for an Associate's degree, vocational, technical, or certification program
  • $2,500 for a Bachelor's degree
  • $3,000 for a Master's degree


Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.


Employees must agree to work for a period of one (1) year from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.


Compensation:
$18.46/hourly

  • Customer Service Representative

    1 week ago

    Wenatchee, Washington, United States Circle K Stores, Inc. Full time

    Store : 153 Easy Street, Wenatchee, Washington 98801 Availability Shift/ Days Part time Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be ch Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative, Medical Store

    1 week ago

    East Wenatchee, Washington, United States Norco, Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionFounded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and...

  • Admitting Representative

    1 week ago

    Wenatchee, Washington, United States Confluence Health Full time

    We are looking for a dedicated individual to join our team at Confluence Health in Washington.Confluence Health is deeply involved in supporting and enhancing the well-being of our local communities. Our employees enjoy a comprehensive benefits package on top of competitive compensation.Medical, Dental & Vision InsuranceFlexible Spending Accounts & Health...

  • Secretary - High School ASB (8 hrs/day, 227 days/yr, continuing) @ WHS

    1 week ago

    Wenatchee, Washington, United States Wenatchee School District 246 Full time

    POSITION # 070-CLS-04-24High School ASB Secretary Wenatchee High School8 hours per day, 227 days per yearSalary: $ per hourRESPONSIBILITIES:Monitors ASB revenues and expenditures for legal compliance, budget authority, and cash flow. Knowledge of ASB guidelines and regulations, ability to educate advisers and students on compliance and best practices....

  • Donor Services Associate I

    1 week ago

    East Wenatchee, Washington, United States Goodwill Industries of the Inland Northwest Full time

    Accept donated goods from the public. Maintain area in a neat and orderly manner both inside and outside. If located in a facility, assist in other areas of the store as needed. There may be part-time positions available with some benefits. Must pass Associate, Service, Donation, Retail

  • MA Clinical Development Specialist I

    1 week ago

    East Wenatchee, Washington, United States Confluence Health Full time

    Salary Range: $ $34.31 Overview: Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through...

  • Sales Associate

    1 week ago

    Wenatchee, Washington, United States wenatchee powersports Full time

    Job Opportunity We are searching for a highly motivated individual to join our sales team. We are a powersports dealer specializing in brands such as Polaris, KTM, Yamaha, and Beta. Our sales manager is renowned for excellence, and your commission will reflect the quality of your work. Being bilingual is a valuable asset for this role. Work in a dynamic...

  • Ultrasound Tech

    1 week ago

    Wenatchee, Washington, United States Tekfortune Inc. Full time

    Job Title: Experienced Ultra Sonographer Company: Exciting Health Services Prefer Client E9 experience. Epic experience is a plus. Job Details: Will need to take call during shifts. Shift is from Monday to Thursday. COVID-19 Vaccine medical and religious exemptions will be reviewed based on individual circumstances. Accommodations for...

  • IT - Solutions Tech II

    1 week ago

    Wenatchee, Washington, United States Confluence Health Full time

    Salary Range: $ $39.66 Overview: Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through...

  • Lifeguards (up to 15 positions) @ WHS

    1 week ago

    Wenatchee, Washington, United States Wenatchee School Full time

    POSITION #228-EXC-07-23:Lifeguards (up to 15 positions available)Temporary seasonal lifeguards for school yearWenatchee High SchoolSalary: $16.28 per hour - UPDATED 1/1/2024 QUALIFICATIONS:First Aid/CPR/ and AED certification (Washington State accepted certificates). Current Lifeguard Certificate required. ARC or YMCA preferred. HIV/AIDS Hepatitis B training...

  • SUBSTITUTE - Food Service 23-24

    1 week ago

    Wenatchee, Washington, United States Wenatchee School District 246 Full time

    APPLICATIONS ARE REVIEWED MONTHLY. APPLICANTS WHOSE APPLICATION HAS PASSED THE REVIEW PROCESS WILL RECEIVE AN EMAIL WITH LINKS TO DOCUMENTS TO COMPLETE AND RETURN. APPLICATION UPDATES MAY NOT BE AVALIABLE IMMEDIATELY AFTER SUBMITTAL SO PLEASE BE PATIENT. Qualifications & RequirementsFood Service Substitutes will need a current food handlers card. Please...

  • Psychologist (1.0 FTE, continuing) @ Special Ed Beginning the 2023-24 School Year

    1 week ago

    Wenatchee, Washington, United States Wenatchee School District 246 Full time

    POSITION #038-CRT-03-23:SCHOOL PSYCHOLOGISTSpecial Education 1.0 FTE, Continuing Contract ***Beginning the School YearDESCRIPTION:Responsible for providing evaluation/re-evaluation services for students in the Wenatchee School District. Conduct individual assessments in areas of intellect, achievement, social and emotional adjustment for students who have...

  • Psychologist (1.0 FTE, continuing) @ Special Ed Beginning the 24-25 School Year

    1 week ago

    Wenatchee, Washington, United States Wenatchee School District 246 Full time

    POSITION #093-CRT-05-24:SCHOOL PSYCHOLOGISTSpecial Education 1.0 FTE, Continuing Contract ***Beginning the School YearDESCRIPTION:Responsible for providing evaluation/re-evaluation services for students in the Wenatchee School District. Conduct individual assessments in areas of intellect, achievement, social and emotional adjustment for students who have...

  • Basketball - Girls Assistant Coach @ PIO

    1 week ago

    Wenatchee, Washington, United States Wenatchee School Full time

    POSITION #098-EXC-05-24:Assistant Girls Basketball CoachPioneer Middle School Stipend: $2,629- $4,094*Stipends will be prorated on coaches availability to fulfill all coaching commitmentsRESPONSIBILITIES: Assist in the preparation of student athletes for meaningful athletic competition through instruction in the fundamental skills, strategies, and physical...

  • Risk Management Director

    1 week ago

    Wenatchee, Washington, United States Confluence Health Full time

    Salary Range: $ $101.70 Overview: Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through...

  • Purchasing Specialist

    1 week ago

    Wenatchee, Washington, United States CVCH Full time

    Job Summary The Purchasing Specialist's primary job function is to take inventory, create electronic requisitions, create purchase orders and deliver supplies. During order creation they verify specifications, confer with suppliers, and process documentation related to purchase of supplies for the agency. Consults with both internal and external customers,...

  • Medical Assistant-Registered

    1 week ago

    East Wenatchee, Washington, United States CVCH Full time

    JOB SUMMARY The Medical Assistant Registered (MA-R) primary function is to support the healthcare team to provide patient care. The scope of the MA-R is based on training, competency, and endorsement by a designated healthcare practitioner, per Washington state regulations. This position is responsible for acting on tasks delegated per endorsement. This...

  • General Manager

    1 week ago

    Wenatchee, Washington, United States My Place Hotels Full time

    The My Place in Wenatchee, Washington is looking for a positive, sales oriented General Manager. The hotel manager is the General Manager of a small but relatively complex business. The General Manager has a wide range of management responsibilities coupled with the day-to-day supervision of full-time and part-time personnel which may include front desk...

  • Full Time Stocker

    1 week ago

    Wenatchee, Washington, United States URM Stores Full time

    Job Type Full-time Description Cash & Carry #5 in Wenatchee, WA has an immediate need for a Full Time Stocker / Clerk. This is your opportunity to join a growing company offering a competitive base salary and an amazing benefits package. As a member of our team, you will be responsible for providing exemplary customer service while maintaining the safety of...

  • Pilot Rotor Wing

    1 week ago

    Wenatchee, Washington, United States Air Methods Full time

    ** Pilot Rotor Wing - Wenatchee, WA (Air Lift Northwest)** **Job Category****:** Aviation **Requisition Number****:** PILOT013266 Showing 1 location **Job Details** **Description** **IFR** **Aircraft: EC135 T2** **ACCRA: 120%** **Off Duty Housing Available** **Job Summary** Responsible to ensure aircraft and weather conditions are airworthy to transport...