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Field Service Technician

3 months ago

Detroit, Michigan, United States Computech Corporation Full time

About the Company:

Computech Corporation has over twenty years' experience providing contract, temporary and direct hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), engineering, medical, professional, finance, administrative, light industrial, manufacturing, and other workforce needs.

You are responsible for:

  • Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
  • Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
  • Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
  • Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
  • Prioritizing and planning service calls
  • Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
  • Contacting the customer with the estimated time of arrival
  • Working with customers to ensure satisfaction with service delivery and understanding of product functionality
  • Following key/alarm/combination control processes in assigned area of responsibility