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Av Operations Technician

3 months ago

Austin, Texas, United States EOS Full time

AV Operations Technician - Event Production

WHO WE ARE:


EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.


WHAT YOU'LL DO:

  • Primary
    ON-SITE Technician with the knowledge and skillset to fix 99% of issues in rooms
  • Daily monitoring and resolution of automated VC conference room alerts (ARSE) for executive and specialty spaces (site specific)
  • Escalation point for all AV/VC needs that cannot be resolved at the Tier 1 level
  • Event support assistance and kickoff for inperson, hybrid, and virtual events and webinars (Zoom)
  • Assisting the client with new builds support, design support, asset management, commissioning and testing as needed
  • Assisting the AV events team with broadcast events, live productions, video switching, A1, streaming, and other event support items as needed
  • Primary userfacing POC for all VC related issues
  • Provide strong client level support to users, with a predisposition to deescalate technical fails
  • Perform break fix (user reported incident) tasks within target SLA response window
  • Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues
  • Maintain accurate tagging and data entry of all tasks, projects, and requests performed
  • White glove VC technical support for Csuite and high level management
  • Provide VC focused support for high profile events
  • RCA reported network related call escalation issues
  • Active monitoring of local and global VC Endpoints and related hardware
  • Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices
  • Initiate Cisco TAC cases and vendor RMA's for equipment
  • Advise and QC integrators of client installation standards
  • Partner with OTD New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations
  • Track inventory of onsite supplies, consumables, and assets
  • Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools

WHAT YOU NEED TO SUCCEED:

  • Ability to be selfmotivated and accountable in a fastpace, independent environment
  • Ability to think creatively as well as methodically regarding technical issues
  • Knowledge of neat, qysys, Dante, Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow
  • Strong interpersonal, customer service, and conflict resolution skills
  • Willingness to learn and adapt to client culture
  • Ability to work both independently as well as with a team
  • Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

MUST HAVES (will not consider without these qualifications):

  • Live events production experience
  • Background video editing experience
  • Strong understanding of Zoom's framework and troubleshooting

COMPENSATION AND BENEFITS:

- $ / hour

  • Health, Dental, Vision, 401k, PTO, and more
  • EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other nonmerit factor._