Medical Assistant-Urgent Care

Job Description

Position Summary:

This position encompasses two areas:

Medical Assistant: Perform non-invasive routine technical support under the direction of a registered professional nurse and/or physician. Assists physician/healthcare provider as needed. Performs task directly related to patient care.

1. Essential Duties and Responsibilities include the following:

• Opens stations, obtains medical records, and ensures completeness by performing chart reviews and obtaining needed reports etc. in preparation of day. Ensure chart readiness prior to the patient visit.

• Completes initial health history or updates history forms on all patients.

• Prepare patients for provider exam. Record patient's blood pressure, height, weight, temperature, pulse and respirations. Informs provider of unusual changes.

• Record patient's reason for visit. In the patient's medical record: provide accurate, complete, legible and timely documentation of all nursing procedures.

• Give medications, routine immunizations, therapeutic injections and skin tests per provider instruction and document appropriately per provider written instruction.

• Assist patients without bias or prejudice.

• Communicates effectively with patients and conveys urgent and relevant information to other members of the healthcare team.

• Safely administers medications and treatments in accordance with applicable state statues and company policies and procedures. Immediately reports all medication errors and adverse reactions.

• Processes referrals, insurance authorizations, medication requests in a complete and timely manner.

• Clearly and legibly documents accurate information relative to treatments, procedures and patient status in medical record in an accurate and timely manner.

• Interfaces with other clinical departments to facilitate health care delivery, maintaining effective lines of communication with the all members of the health care delivery team.

• Assists in maintaining organized filing systems and ensures log books and tracking systems are updated and accurate in accordance with company policy and procedures. Completes CLIA waived laboratory quality controls per policy.

• Call patients regarding test results and call pharmacies regarding prescription refills as instructed by provider.

• Assist other back office personnel, assist with medical supply ordering/inventory processes and assist with sample medication inventory/processes.

• Maintain neat, legible and organized written records.

• Maintain a neat, clean and organized work area and keep work supplies stocked.

• Maintain an appropriate inventory of medical supplies for the office and in the exam rooms.

• Perform daily and weekly environmental cleaning and equipment quality control and maintenance.

• Demonstrates understanding of specialty equipment care requirements and performs appropriate equipment maintenance as scheduled and informs manager of equipment needing repair.

• Maintain equipment log forms (i.e. autoclave, refrigerator, freezer temperature logs).

• Sterilize instruments and maintain the diagnostic equipment so that is in good working order.

• Recognize and resolve problems, troubleshoot malfunctions in equipment or treatment procedures and use alternate methods if available.

• Assists in maintaining the readiness of all emergency equipment.

• Perform simple routine laboratory procedures, complete records, collect, and prepare specimens for transportation to the laboratory.

• Follow correct procedures for handling and disposing of biohazard waste.

• Assist the provider with the patient examinations, treatment and minor surgical procedures.

• Follow written and verbal instructions of supervisor and providers.

• Assure that patients have been properly instructed, using the approved written instructions, regarding proper preparation for tests/procedures that have been ordered by the provider.

• Obtain patient signature on appropriate consent forms, prior to procedure, after making sure that the provider has completely informed the patient of the nature of recommended treatment including the risks and benefits. Advise the provider if the patient does not appear to be informed or if the patient does not appear to fully understand the procedure/process.

• Complete all charting, assure the provider has signed all office notes and tests and then return for filing. Review provider orders and ensure they are followed and then sign-off after completion.

• Check for outdated medication on a monthly basis.

• Be willing to learn new procedures or accept new assignments within reasonable time frames, as to be agreed upon between the employee and the office manager. To maintain office operations, all employees will be cross-trained into acclamatory positions to assist in emergency or heavy workload situations.

• Notify the office manager of instrument or procedural problems within specific time frames.

• Adhere to the Medical Assistant's scope of practice at all times.

• Arrive at work on time, begin work promptly and be available until the end of their assigned shift.

• Organize work during heavy workload situations and ensure that all work is accomplished.
• Respect and maintain privacy of patient and ensure client confidentiality at all times

• Maintain an awareness of changes in policies, procedures and protocol.

• Understand and comply with office confidentiality, safety, infection control and exposure control policies.

• Assist with emergencies as needed.

• Coordinate efforts to work effectively with others in a way that is productive. Assist in the orientation of new personnel to the office.

• Demonstrate good judgment in handling situations not covered by written or verbal instructions.

• Display a professional attitude through performance, appearance and demeanor.

• Clocks in by the scheduled start time and is ready for work and continues working until scheduled departure time. Clocks out and in for meal periods.

• Dress in a neat, clean and appropriate manner per the office dress code.

• Act as a back-up support as needed within the department or elsewhere as determined by supervisor.

• Obtain ongoing education consistent with level and area of practice.

• Performs other duties and assist others as directed by management.

• All other duties as directed by management.

• Current CPR Certificate required

• Graduate of an AMA approved program of Radiology Technology

• Prefer a minimum of two years experience in a similar setting

• MA Certificate required, Current CPR Certificate required and current CRT certified

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience

• Working knowledge of basic office programs and internet as related to medical office needs (ex: insurance authorizations)

• Knowledge of Electronic Medical Records and NextGen systems and the ability to use on-line lab x-ray.

The pay range for this position at commencement of employment is expected to be between $18/hour to $20/hourhowever, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.

The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Requirements

• Current CPR Certificate required
• Graduate of an AMA approved program of Radiology Technology
• Prefer a minimum of two years experience in a similar setting
• MA Certificate required, Current CPR Certificate required and current CRT certified
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience
• Working knowledge of basic office programs and internet as related to medical office needs (ex: insurance authorizations)
• Knowledge of Electronic Medical Records and NextGen systems and the ability to use on-line lab x-ray.

---