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Immigration Services Assistant

3 months ago

Tustin, California, United States US Citizenship and Immigration Services Full time

Duties:

  • The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
  • Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
  • Support Immigration Officers and provide customer service that are applicable to DHS/USCIS laws and policies.
  • Respond to inquiries, such as written correspondence, using various USCIS databases, electronic systems, and reports.
  • Manage systems to ensure they are current, accurate, and ensure the processes are completed. Scan documents for storage or retrieval.
  • Maintains compliance with established procedures for file management and appropriate search logs.
  • Utilize various word processing advanced software functions (i.e. Microsoft Office products such as Word, Excel, power point, and Outlook).

Requirements:

Conditions of Employment:

Conditions of Employment:

  • Successfully pass a Background Investigation including financial disclosure
  • You must pass a drug screening
  • You must submit resume and supporting documentation
  • Males born after 12/31/1959 must be registered with the Selective Service
  • Political appointees may require OPM approval before onboarding
  • USCIS applies the Telework Enhancement Act of 2010 to its telework and remote work programs
This position
IS in the bargaining unit.

This position
IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

THIS IS NOT A LAW ENFORCEMENT (COVERED) POSITION.

Probationary Period:
You may be required to serve a probationary period of 1 year.

Typing Certification:
You must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed.

General Office Skills:
Applicants must possess knowledge of general office automation software, practices, and procedures.

Physical Demands:

Applicants must be able to lift moderately heavy items such as file tubs and record boxes or bins weighing up to 50 lbs.


Qualifications:

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 05/06/2024.*****As an
IMMIGRATION SERVICES ASSISTANT (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, providing security checks in accordance with DHS/USCIS laws and policies, research, collect, correlate and analyze data to ensure the integrity of information and prepare reports, provide direct service to customers and their representatives, and manage files, databases and correspondence.
-
GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties:

  • Performing complex office automation duties using word processing to edit and reformat lengthy correspondence and reports;
  • Creating and maintaining spreadsheets and databases;
  • Reviewing and verifying accuracy and completeness of submitted documents for benefits

OR:

  • You may substitute successful completion of 4 years above high school for the experience required at the GS05 grade level. This education must have been obtained from an accredited college or university. One year of fulltime undergraduate study is defined as 30 semester or 45 quarter hours.

GS-06: You qualify at the GS-06 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties:

GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-06 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties:

  • Reviewing and analyzing files and databases;
  • Managing and analyzing written inquiries, requests, and final decisions according to agency procedures;
  • Responding to inquiries by phone and/or in writing;
-
Please ensure EACH work history includes ALL of the following information:

  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month, day and year (e.g. June to April
  • Start and end dates for each grade/pay level if you've held a federal position.
  • Fulltime or parttime status (include hours worked per week)
  • Salary
**De