IT Training and Technical Writing Specialist

1 week ago


Indianapolis, Indiana, United States InnovitUSA Full time
Job DescriptionJob Description

IT Training and Technical Writing Specialist

Indianapolis, IN

Hybrid

Local candidates only

Webcam interview only

Tax Terms: C2C, W2 and 1099.

Local candidates to Indianapolis only.

Roles and Responsibilities:

Apply a structured training development and execution methodology and lead IT project training/learning-related activities with our business units, leveraging this methodology

Collaborate with INDOT IT, Communications, and Business Units to align on an enterprise IT system training RACI and strategy

Complete training needs assessments across multiple areas

Evaluate and ensure user readiness

Identify, analyze, and prepare risk mitigation tactics associated to training, in collaboration with the project manager(s) / PMO.

Proactively identify and manage anticipated resistance

Create actionable training development and execution deliverables that supports both the IT department, and business end-users: (training plans, train-the-trainer SOP, user guides, system interface and architecture, and other technical documentation support in collaboration with IT system owners, etc.)

Identify key stakeholder talent who play a role in the organizations commitment to sustained training best practices

Define and measure success metrics and monitor success of training that is developed.

Required Skills:

  • Experience leading large-scale training development, execution, and documentation efforts at both a project and portfolio level
  • Experience leading training development and execution of large-scale process changes and software solution integrations with multiple business units
  • Experience and knowledge of change management principles, methodologies and tools
  • Familiarity with project management approaches, tools and phases of IT software development lifecycles
  • Good understanding of large organization issues, structure, and business acumen
  • Organized with a natural inclination for planning strategy and tactics
  • Exceptional communication skills both written and verbal
  • Able to work effectively at all levels in an organization
  • Ability to clearly articulate messages to a variety of audiences
  • Excellent active listening skills
  • Flexibility and adaptable; able to work in ambiguous situations
  • Ability to influence other and move toward a common vision or goal
  • Ability to establish and maintain strong relationship
  • Must be a team player and able to work collaboratively with and through others
  • Forward-looking with a holistic/systems view approach

Desired Skills:

  • Experience with large-scale enterprise digital transformation / modernization efforts
  • State government / Indiana government experience
  • Relevant certifications

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