Automotive Service Advisor
2 weeks ago
Automotive Service Advisor/Writer_
You MUST text Ricky at to schedule an initial interview
JOB RESPONSIBILITIES:
Serve as liaison between the customer, technicians, parts suppliers, and auto insurance/auto warranty companies
Greet customer promptly. Obtain 100% of customer and vehicle information listed on the intake form and log in immediately. Clearly report all vehicle symptoms as described by the customer.
Assign an appropriate technician. Work with technicians to determine necessary repairs.
Determine the cost of parts and labor time required
Prepare repair estimates for customers, including cost and estimated time of completion, with full transparency
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle based on age, mileage and history of vehicle
Once estimate is approved, order parts required
Communicate frequently with technicians and parts suppliers to ensure timely completion of work
Contact customers frequently to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup
Provide an exceptional customer experience to drive loyalty
SKILLS REQUIRED:
5+ years experience in the automotive service industry. This position requires knowledge/skill in many different departments - especially Sales and Customer Service. Auto Mechanic experience a plus.
Ability to organize and prioritize
Ability to problem solve and work on your own
Ability to work well with others in a team environment
Personal and professional integrity
Most importantly, the ability to provide the excellent service our customers expect
YOU MUST TEXT Ricky at to schedule an initial interview **You will be asked to give names/phone numbers of 3 references and provide proof of authorization to work in the US (such as Social Security number and Drivers License). You may also be asked to pass a drug screening test.
We're located near Mykawa Rd and Beltway 8 in the Pearland area.
Business hours:
Mon-Fri 8-5, Sat 8-12
We are a DRUG-FREE workplace and have ZERO TOLERANCE for drug use
Pay:
$ $1,500.00 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
Experience:
Automotive Service Advisor: 5 years (preferred)
License/Certification:
- Drivers License (required)
- Social Security Number/Authorization to Work in US (required)
Work Location:
In person
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