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Experienced Service Advisor

4 months ago

Pearland, United States Gulf Coast Family of Dealerships Full time

**Experienced Service Advisor - Gulf Coast Toyota**

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

**Customer Service Experience is a must**
**Prior Service Advisor Experience is a plus**
**Experience with Reynolds & Renolds DMS is a plus**

On a typical day, this will include:

- Upselling additional services using low pressure, high integrity methods
- Providing accurate repair/maintenance estimates
- Adhering to policies on vehicle care and operation
- Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
- Reviewing and explaining repairs and associated costs with customers
- Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
- Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

**The Rewards**:

- A competitive pay plan
- A great working environment where you’ll be supported by a team of professionals
- Medical, Dental & Vision Insurance
- 401K Retirement Savings Plan
- PTO
- Discounts on vehicle purchases
- Advancement opportunities for high performers

**The requirements**:

- Outstanding customer service skills
- A positive attitude
- Previous experience in a similar role would be highly desirable

**About our Company**: