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Licensed Customer Service Representative

4 months ago

Maple Plain, Minnesota, United States Anne Rothstein - American Family Insurance Full time
Job DescriptionJob Description

Join Anne Rothstein & Associates - American Family Insurance, a renowned insurance agency dedicated to serving the West Metro with unmatched customer care. At our agency, we believe in the power of personal connections and strive to provide exceptional service tailored to each individual's needs.

We are currently seeking a Licensed Customer Service Representative to join our award-winning team and help us continue our tradition of excellence. As a customer service representative, you will be the first point of contact for our clients, assisting them with their insurance inquiries, policy changes, and claim submissions. Your role will be crucial in maintaining our high standards of customer satisfaction and ensuring that our clients feel valued and supported.

If you are a customer-focused individual who thrives in a fast-paced environment and values the opportunity to make a difference in people's lives, Anne Rothstein & Associates - American Family Insurance is the perfect place for you. Apply now and become a part of our dedicated team


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Dental Insurance

Vision Insurance

Life Insurance


Responsibilities

Client Assistance: Serve as a primary contact point for clients, addressing inquiries and providing guidance on insurance policies and coverage.

Policy Maintenance: Process policy changes, update customer information, and ensure accurate record-keeping.

Claims Support: Assist clients with claim submissions, offering guidance on the claims process and providing updates on claim status.

Customer Service: Deliver prompt, friendly, and efficient service to clients, ensuring their needs are met and concerns are addressed effectively.

Documentation: Maintain accurate and organized client records, ensuring confidentiality and compliance with data protection regulations.


Requirements

Licensing: Active MN Property & Casualty License required

Customer Service Experience: Previous experience in customer service, preferably in an insurance or financial services environment

Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and coworkers

Detail-Oriented: Strong attention to detail and accuracy in managing client policies and documentation

Team Player: Collaborative mindset, with the ability to work effectively within a team environment

Professionalism: Maintain a high level of professionalism, integrity, and confidentiality when dealing with client information