Support Coordinator I

2 weeks ago

Palm Springs, California, United States Desert Oasis Healthcare Full time

Provides clerical support and administrative coordination for the Intense Case Managers (ICMs) and acts as liaison between providers, ICM team, and patients/families to facilitate continuity of care and referrals to appropriate community resources.


  • Documentation of members referrals, communication with member and family, and the communication with associated team members in the appropriate Electronic Medical Record.
  • Maintain a work load that meets the needs of the organization while still giving the members the individualized attention that is needed. This is to be determined by both the SC I and the supervising manager. These criteria will be dynamic and may change based on the needs of the organization and the skill set of the SC I.
  • Identify those members that have the potential for reutilization. When identified using the structure within Clinical Services referring those members to appropriate level of care or program.
  • Obtain necessary medical records, coordinating appointments, diagnostic tests, and/or other needed information to ensure a smooth transition from one level of care to another
  • Assist member with additional benefits from either the health plan or directly from Desert Oasis Healthcare that may include but not limited to transport, community resources, etc.
  • Communicate and follow up with those primary and specialty medical offices that are involved in the care of those members that are presently being followed by the SC I.
  • Assist as a liaison between the member/family and those within multidisciplinary team that may include: Primary Care Provider, Specialty, Telephonic Case Manager, Social Services, Home Health, Palliative Care or others within the realm of DOHC.
  • Document within the appropriate Electronic Medical Record and ensures that the documentation meets the needs of both DOHC and of the associated health plan.
  • During engagement with members addressing those criteria that ensure quality outcomes. These may include but are not limited to Quality Measures, Preventative Care, Routine Follow-Up, and Immunizations. These criteria may be met during Primary Care Provider visits, Annual Wellness Visits, Optometry Visits, and/or Wellness Fairs.
  • Perform other duties as assigned.
(10575)

  • High school diploma or equivalent required. A minimum of 2years college education preferred.
  • Previous 2 years experience in the medical field, preferably in Home Health or discharge planning.
  • Familiarity with medical terminology.
  • Strong computer ability.
  • Must possess excellent telephone, and people skills, with an ability to interface with DOHC staff and outpatient providers in a pleasant and professional manner.
  • Must be detail oriented and able to continually reprioritize multiple tasks.
  • Bilingual preferred.
  • At the discretion of DOHC/FHC management, this position has the potential to be a full or hybrid telecommuting position.

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