Taxpayer Services Specialist I
1 week ago
Job Advertisement
Closes: June 9, 2024, 8:00 PM EDT
Taxpayer Services Specialist I
Pay Grade: 12
Salary: $2,000 - $4,000 Monthly
Employment Type: EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | HR/WK
Hiring Agency: Finance & Administration Cabinet | Department of Revenue
Location: 501 High Street, Frankfort, KY 40601 USA
Description: Are you interested in joining a team dedicated to serving people and business owners across the Commonwealth by educating them on and ensuring compliance with Kentucky state tax laws? If so, this is your chance to work for the Kentucky Department of Revenue.
The Office of Income Taxation is looking for a Taxpayer Services Specialist I in the Division of Corporation Tax, Tax Credits Section. We need a highly motivated individual with excellent communication and negotiation skills to interact with taxpayers, providing assistance over the phone and occasionally in person to resolve tax-related issues.
As a Taxpayer Services Specialist I in Kentucky, you will receive supervision and training to review various state tax returns for compliance with Kentucky tax laws.
Responsibilities include:
- Preparing records and reports detailing tax return adjustments.
- Providing tax education and guidance to taxpayers on their liabilities, deadlines, payment obligations, and department policies.
- Researching tax laws, regulations, and policies.
- Utilizing departmental tools for thorough tax return examinations.
- Accurately documenting information in agency computer systems.
- Addressing taxpayer concerns promptly and accurately.
- Accessing information efficiently to assist taxpayers.
- Maintaining taxpayer information confidentiality.
Additional Information:
- Successful completion of a background investigation is required.
- Compliance with all tax laws is mandatory.
- Mainly office-based work using a computer and telephone.
- Occasional travel for training and education.
- Flexible work schedule options available.
Minimum Requirements
EDUCATION: Bachelor's degree from a college or university.
EXPERIENCE, TRAINING, OR SKILLS: Not Required
Substitute EDUCATION for EXPERIENCE: Not Applicable
Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, administration, or related fields.
SPECIAL REQUIREMENTS: None
Working Conditions: Primarily office environment. Some travel within Kentucky.
Probationary Period: 6 months
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