Customer Engagement Manager

2 weeks ago

Washington, United States H2 Performance Consulting Full time

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.

H2 Performance Consulting (H2) is seeking a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).

The Customer Engagement Manager responsibilities will include:

· Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements

· Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place

· Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects

· Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements

· Address/Identify contract execution issues and potential deficiencies

· Develop action plans to mitigate customer and vendor contract disputes

· Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed

Required Qualifications:

· Minimum SECRET clearance with Single Scope Background Investigation (SSBI)

· 7+​ years of IT experience

· Experience with Department of Navy (DON) IT environments, specifically NMCI

· Experience with network transitions/migrations

· Excellent public speaking and personal interaction skills

· Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint

· Ability to work on a team, while keeping overall project goals on schedule

· Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills

· Exemplary customer/client management skills and techniques

· Excellent organizational skills

Desired Qualifications:

· CISSP certification

· Security+ certification

· Experience supporting Information Assurance activities

· Familiarity with DON network architecture

· Familiarity with NMCI service delivery functions

· Familiarity with common NMCI processes and tools

Qualified candidates may submit their resume to the career section of our company website at All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

  • Manager, Customer Experience

    3 weeks ago

    Washington, United States Headfirst Companies Full time

    **The Position** The Manager of Customer Experience and Community Engagement oversees year-round customer service initiatives, ensuring all Headfirst Summer Camps parent communication is handled efficiently and effectively. Additionally, this individual drives the division’s engagement and relationship-building with organizations based in the District of...

  • Senior Project Manager, Customer Engagement

    1 month ago

    Washington, United States TCG Full time

    You've stumbled upon the rare B Corp government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We're an award-winning IT solutions provider to the Federal government seeking a Senior Project Manager - Customer Engagement who will be responsible for integrating and...

  • Senior Project Manager, Customer Engagement

    4 weeks ago

    Washington, United States TCG Full time

    You've stumbled upon the rare B Corp government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We're an award-winning IT solutions provider to the Federal government seeking a Senior Project Manager - Customer Engagement who will be responsible for integrating and...

  • Engagement Manager

    2 weeks ago

    Washington, United States FiscalNote Full time

    **About the Position** - As we plan for continued growth, we are seeking an Analyst to join our high growth Global Consulting team. FiscalNote Global Intelligence Advisory team works with our clients on projects across the key decisions and workflows of the world’s largest multinationals, with primary focus on strategic planning, market assessment, and...

  • Engagement Manager

    4 weeks ago

    Washington, Washington, D.C., United States Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Engagement Manager

    1 month ago

    Washington, Washington, D.C., United States Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Manager, Student Engagement

    2 months ago

    Washington, United States Certified Financial Planner Board of Standards, Inc. Full time

    Under limited supervision the Manager of Student Engagement serves as the CFP Board champion to drive great outcomes for current and prospective college and university students pursuing financial planning careers. This position will oversee activities and programming that supports and enhances student enrollment and experience in the financial planning and...

  • Manager, Student Engagement

    4 weeks ago

    Washington, United States Certified Financial Planner Board of Standards, Inc. Full time

    Under limited supervision the Manager of Student Engagement serves as the CFP Board champion to drive great outcomes for current and prospective college and university students pursuing financial planning careers. This position will oversee activities and programming that supports and enhances student enrollment and experience in the financial planning and...

  • Digital Engagement Manager

    3 weeks ago

    Washington, United States National League Of Cities Services, Inc. Full time

    **THE OPPORTUNITY** The National League of Cities is an organization based in Washington, D.C., comprised of city, town, and village leaders across the country focused on improving the quality of life for their current and future constituents. With over 90 years of dedication to local governments' strength, health, and advancement, NLC has gained the trust...

  • Digital Engagement Manager

    2 weeks ago

    Washington, Washington, D.C., United States AARP Full time

    OverviewAARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP's millions of members. The provider...

  • Digital Engagement Manager

    4 weeks ago

    Washington, Washington, D.C., United States AARP Full time

    OverviewAARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP's millions of members. The provider...

  • Manager, Student Engagement

    2 months ago

    Washington, United States CFP BD OF STANDARD CTR FOR FINANCIAL PLANNING Full time

    Job DescriptionJob DescriptionUnder limited supervision the Manager of Student Engagement serves as the CFP Board champion to drive great outcomes for current and prospective college and university students pursuing financial planning careers. This position will oversee activities and programming that supports and enhances student enrollment and experience...

  • Manager, Student Engagement

    4 weeks ago

    Washington, United States CFP BD OF STANDARD CTR FOR FINANCIAL PLANNING Full time

    Job DescriptionJob DescriptionUnder limited supervision the Manager of Student Engagement serves as the CFP Board champion to drive great outcomes for current and prospective college and university students pursuing financial planning careers. This position will oversee activities and programming that supports and enhances student enrollment and experience...

  • Communications Manager

    4 weeks ago

    Washington, United States VIRGINIA CIVIC ENGAGEMENT TABLE Full time

    JOB DESCRIPTION The Virginia Civic Engagement Table (VCET) is excited to announce the creation of a Communications Manager position. You can view a PDF of the job description here. VCET seeks an innovative Communications Manager to lead our work developing traditional and digital content highlighting both VCET and its work across Virginia. The successful...

  • Philanthropic Engagement Manager

    2 weeks ago

    Washington, United States The American Battlefield Trust Full time

    **Position Summary** The Philanthropic Engagement Manager implements an effective mid-level donor program, and will aim to enhance the experience of the American Battlefield Trust’s mid-level donors (roughly defined as $1,000-$10,000). The Manager will aim to increase retention rates, to increase donors’ giving over time, and to identify donors from...

  • Family Engagement Manager

    6 days ago

    Washington, United States Educare DC Full time

    **ORGANIZATIONAL OVERVIEW** Educare DC serves over 350 children from birth to five years - and their families - through our state-of-the-art center and through community partnerships. Building on the program foundations of Early Head Start and Head Start and accredited by NAEYC, Educare DC promotes school readiness by providing high-quality, comprehensive...

  • Communications Manager

    1 month ago

    Washington, United States VIRGINIA CIVIC ENGAGEMENT TABLE Full time

    JOB DESCRIPTION The Virginia Civic Engagement Table (VCET) is excited to announce the creation of a Communications Manager position. You can view a PDF of the job description here. VCET seeks an innovative Communications Manager to lead our work developing traditional and digital content highlighting both VCET and its work across Virginia. The successful...

  • Customer Engagement Lead

    5 days ago

    Washington, United States ECS Full time

    ECS is seeking a Customer Engagement Lead to work in our Pentagon office.Job Description:ECS is seeking a Customer Engagement Lead to join a team providing sustainment and capability delivery support services for the Program and Budget Enterprise System (PBES) at the Pentagon in Washington, DC. This position will require 3 to 5 days per week at the Pentagon...

  • Family Engagement Manager

    6 days ago

    Washington, United States Educare DC Full time

    **ORGANIZATIONAL OVERVIEW** Educare DC serves over 350 children from birth to five years - and their families - through our state-of-the-art center and through community partnerships. Building on the program foundations of Early Head Start and Head Start and accredited by NAEYC, Educare DC promotes school readiness by providing high-quality, comprehensive...

  • Management & Program Analyst

    4 weeks ago

    Washington, United States Vet Customer Experience (VCE) Full time

    Summary Multi-Channel Technology (MCT) is a directorate in the Veterans Experience Office (VEO). As part of its focus, MCT provides VA employees with up-to-date tools to better serve Veterans, their families and other stakeholders like medical providers and Veteran Service Organizations. MCT has a broad multi-year strategy to improve Veterans' secure...