Analyst Software Asset Management

7 days ago


Sacramento, California, United States SBM Management Full time
Position at SBM Management

SBM Management is searching for Assoc.

Customer Success Analyst The Associate Customer Success Analyst will be responsible for supporting the development of client relationships that promote retention and loyalty.

The individual will work closely with our Customer Success and SOW team and clients to ensure they are satisfied with the data and services they receive and to improve upon areas of dissatisfaction.

Help drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
Support roll-out of product features to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
Support and collaborate CS team initiatives, data collection and analysis, process, procedure and training documentation
Support and collaborate various SOW projects up to and including supporting SOW data entry and initiatives
Help identify opportunities for customers to act as product advocates (e.g., Collaborate with the CS team to identify opportunities for platform enhancement per customers' needs
Gauge customers' levels of engagement through data analytics and provide feedback to the other teams regarding product and service improvements
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Develop expertise in all products and solutions that Network for Good provides and be able to train and clearly explain the benefits and functionality of each solution
Relationship Management, Account Management, or similar role for a software product, Data collection & Analytics
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Empathetic, positive attitude with a desire to help our customers reach their goals
00 per hour

Shift:
Regular full-time

We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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