Director of Operations

1 week ago

Scottsdale, Arizona, United States Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location W Scottsdale, 7277 East Camelback Road, Scottsdale, Arizona, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance.

Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.

The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations.

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.


CANDIDATE PROFILE

Education and Experience

  • 2year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR

  • 4year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

  • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
  • Analyzes service issues and identifies trends.
  • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
  • Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.

Managing Revenue Goals

  • Monitors hotel operations sales performance against budget.
  • Reviews reports and financial statements to determine hotel operations performance against budget.
  • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
  • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

  • Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
  • Develops systems to enable employees to understand guest satisfaction results.
  • Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

  • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
  • Responds to and handles guest problems and complaints.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

  • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
  • Ensures employees are treated fairly and equitably.
  • Ensures that regular, ongoing communication is happening in Operations (e.g., preshift briefings, staff meetings).
  • Fosters employee commitment to providing excellent service, participates in daily standup meetings and models desired service behaviors in all interactions with guests and employees.
  • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
  • Champions change, ensures brand and regional business initiatives are implemented and communicates followup actions to team as necessary.
The salary range for this position is $108,000 to $139,000 annually.

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

_

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences.

A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.

Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.


Be where you can do your best work,​
begin your purpose,
belong to an amazing global​ team, and
become the best version of you.

  • Operations Director

    1 week ago

    Scottsdale, Arizona, United States BASIS Science Full time

    BASIS Chandler is seeking qualified candidates for an Operations Director to start ASAPPOSITION SUMMARYThe Director of Operations is responsible for assisting the Head of Operations in the day to day operations of the school. Responsible for vendor selection and management, assists with purchasing and accounting, and helps facilitate technology management....

  • Senior Director, Operations Finance

    7 days ago

    Scottsdale, Arizona, United States Axon Full time

    Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each...

  • Director of Operations

    7 days ago

    Scottsdale, Arizona, United States Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Scottsdale, 7277 East Camelback Road, Scottsdale, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front...

  • Culinary Director

    1 week ago

    Scottsdale, Arizona, United States Amber Creek Inn Full time

    We are seeking an enthusiastic Culinary Director to lead our Culinary Department at Amber Creek Inn$1500 Sign-on BonusFull-time opportunityEarn between $30 and $31/HR, DOEDay Shift available MON - FRI, 7AM - 3PMLeadership opportunityBENEFITS Health, Dental, Vision, Life, Accident, and other insurances (pay as low as $45 per pay period) Receive $960 annually...

  • Banquet Director

    1 month ago

    Scottsdale, Arizona, United States The Scottsdale Resort at McCormick Ranch Full time

    A Banquet Director is the business brain behind the party action. Thats you While you LOVE a good party, you understand and love even more, the myriad details that ensure smooth operations for your team and pleasant memories for guests. Then our Banquet Director position may be just the opportunity to take your career to the next level.As Banquet Director,...

  • Banquet Director

    3 weeks ago

    Scottsdale, Arizona, United States The Scottsdale Resort at McCormick Ranch Full time

    A Banquet Director is the business brain behind the party action. Thats you While you LOVE a good party, you understand and love even more, the myriad details that ensure smooth operations for your team and pleasant memories for guests. Then our Banquet Director position may be just the opportunity to take your career to the next level.As Banquet Director,...

  • Director of Accounting

    7 days ago

    Scottsdale, Arizona, United States South Bay Search Full time

    Seeking a Director of Premium Accounting in Scottsdale, AZ. Director of Premium Accounting, you will:Manage Premium Managers and 20 indirect reportsStreamline and develop teamSet goals, KPI's, metrics, create structure Departmental Oversight: Oversee the overall operations and performance of thePremium Accounting Department, including staffing decisions,...

  • Director of Development

    7 days ago

    Scottsdale, Arizona, United States Frank Lloyd Wright Foundation Full time

    The Frank Lloyd Wright Foundation inspires people to discover and embrace an architecture for better living through meaningful connection to nature, the arts and each other. In Wright's own words, our vision is "to make life more beautiful, the world a better one for living in, and to give reason, rhyme and meaning to life." Position Summary: Reporting to...

  • Director of National Championships

    1 month ago

    Scottsdale, Arizona, United States teamworkonline Full time

    The Director of National Championships is an exempt, full-time position that reports to the Vice President of Competition and is part of the Competition Department. Job duties for this position include but are not limited to:Serve as Tournament Director for the USAP National Championships, Golden Ticket Series events and possibly other major USAP...

  • Director, Regulatory Affairs

    7 days ago

    Scottsdale, Arizona, United States CND Life Sciences Full time

    Job Description Job Description Reporting to the Company's Chief Operating Officer, the Director, Regulatory Affairs is responsible for providing regulatory leadership, quality systems support, and other hands-on functional expertise to support CND's growing portfolio of cutaneous neurodiagnostic products (currently classified in the US as laboratory...

  • Director, Regulatory Affairs

    7 days ago

    Scottsdale, Arizona, United States CND Life Sciences, Inc. Full time

    Reporting to the Company's Chief Operating Officer, the Director, Regulatory Affairs is responsible for providing regulatory leadership, quality systems support, and other hands-on functional expertise to support CND's growing portfolio of cutaneous neurodiagnostic products (currently classified in the US as laboratory developed tests). The Director has...

  • Director, Commercial Lines

    7 days ago

    Scottsdale, Arizona, United States Kramer-Wilson Co of Delaware Inc Full time

    EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.DESCRIPTIONSeeking a Director, Commercial LinesResponsibilities Develops and...

  • Director, Clinical Research Programs

    4 weeks ago

    Scottsdale, Arizona, United States CND Life Sciences Full time

    Job DescriptionJob DescriptionReporting, to CND's Chief Scientific Officer and collaborating closely with the Chief Medical Officer, the Director of Clinical Research Programs) is responsible for overseeing three key program areas of CND's clinical development activities:NIH and other grant-funded, multicenter clinical studiesCompany-sponsored health...

  • Director, Clinical Research Programs

    3 weeks ago

    Scottsdale, Arizona, United States CND Life Sciences Full time

    Job DescriptionJob DescriptionReporting, to CND's Chief Scientific Officer and collaborating closely with the Chief Medical Officer, the Director of Clinical Research Programs) is responsible for overseeing three key program areas of CND's clinical development activities:NIH and other grant-funded, multicenter clinical studiesCompany-sponsored health...

  • Consulting Director

    7 days ago

    Scottsdale, Arizona, United States Cardone Ventures Full time

    POSITIVE SUMMARYThe Consulting Strategy Director oversees client operations in specific verticals at Cardone Ventures, focusing on meeting client growth targets. This key role drives revenue growth and maximizes the value of the partner ecosystem. The ideal candidate blends strategic vision and business acumen to ensure sustainable growth and mutual value...

  • Finance Director

    7 days ago

    Scottsdale, Arizona, United States Optima Medical Full time

    Job Description Job Description About OptimaOptima Medical is an Arizona-based medical group consisting of 18 locations and 90 medical providers, who care for more than 120,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on...

  • Security Operations Center Operator

    3 weeks ago

    Scottsdale, Arizona, United States Allied Universal Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...

  • Security Operations Center Operator

    1 month ago

    Scottsdale, Arizona, United States Allied Universal Full time

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage,...

  • Franchise Operations Manager

    7 days ago

    Scottsdale, Arizona, United States KIDStrong Enterprises LLC Full time

    WHAT IS KIDSTRONG? At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child's superpowers and build future-ready kids who are confident making friends running the playground and raising their hands high in the classroom. In...

  • National Biotherapies Account Director

    7 days ago

    Scottsdale, Arizona, United States Vitalant Full time

    Vitalant is in search of a National Biotherapies Account Director to lead the growth and expansion of the Biotherapies Division. This key role focuses on establishing new business relationships to achieve ambitious growth targets. The director's responsibilities involve overseeing all sales activities, strategically developing customer relationships,...