Hotel Assistant General Manager
2 weeks ago
Company Overview:
Join our dynamic team at Home2 & Tru Milwaukee Downtown, where we redefine hospitality with our unique blend of comfort, innovation, and unparalleled service.
Nestled in the heart of Milwaukee's vibrant downtown, our hotel offers a refreshing stay experience for both business and leisure travelers.
We're committed to delivering exceptional guest experiences while fostering a supportive and collaborative work environment for our team members.Position Overview:
We are seeking a highly motivated and experienced Assistant General Manager to join our leadership team.
The Assistant General Manager will play a pivotal role in ensuring the smooth operation of both Home2 and Tru hotels, overseeing daily operations, driving guest satisfaction, and supporting the General Manager in achieving business goals.
Key Responsibilities:
- Collaborate with the General Manager to develop and implement strategic plans to achieve operational excellence and financial targets.
- Oversee daily hotel operations, including front desk, housekeeping, maintenance, and food and beverage departments.
- Lead and motivate team members to deliver exceptional service and exceed guest expectations.
- Ensure compliance with brand standards, company policies, and procedures.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
- Assist in recruiting, training, and evaluating staff members to maintain high standards of performance and professionalism.
- Foster a positive work environment that promotes teamwork, open communication, and continuous learning and development.
- Handle guest inquiries, concerns, and complaints in a timely and effective manner, striving to resolve issues and enhance guest satisfaction.
- Maintain effective communication with other departments and external partners to coordinate activities and maximize efficiency.
- Assist with budget preparation, expense control, and revenue management to optimize financial performance.
Qualifications:
- Minimum of 3 years of progressive experience in hotel management
- Strong leadership skills with the ability to inspire and motivate team members to achieve goals and deliver exceptional service.
- Excellent communication, interpersonal, and problemsolving skills.
- Solid understanding of hotel operations, including front office, housekeeping, maintenance, and food and beverage.
- Proficiency in hotel management software
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
- Knowledge of local market trends and competitive landscape is a plus.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for career advancement and professional development.
- Discounted rates for hotel stays and other perks.
- A supportive and inclusive work environment where your contributions are valued and recognized.
How to Apply:
If you are passionate about hospitality and thrive in a fast-paced, customer-focused environment, we'd love to hear from you Please submit your resume and a cover letter outlining your qualifications and why you're interested in joining our team.
Pay:
From $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Work Location:
In person
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