Hotel Assistant General Manager

2 weeks ago


Milwaukee, Wisconsin, United States Home2Tru by Hilton Milwaukee Downtown Full time

Company Overview:


Join our dynamic team at Home2 & Tru Milwaukee Downtown, where we redefine hospitality with our unique blend of comfort, innovation, and unparalleled service.

Nestled in the heart of Milwaukee's vibrant downtown, our hotel offers a refreshing stay experience for both business and leisure travelers.

We're committed to delivering exceptional guest experiences while fostering a supportive and collaborative work environment for our team members.

Position Overview:

We are seeking a highly motivated and experienced Assistant General Manager to join our leadership team.

The Assistant General Manager will play a pivotal role in ensuring the smooth operation of both Home2 and Tru hotels, overseeing daily operations, driving guest satisfaction, and supporting the General Manager in achieving business goals.


Key Responsibilities:

  • Collaborate with the General Manager to develop and implement strategic plans to achieve operational excellence and financial targets.
  • Oversee daily hotel operations, including front desk, housekeeping, maintenance, and food and beverage departments.
  • Lead and motivate team members to deliver exceptional service and exceed guest expectations.
  • Ensure compliance with brand standards, company policies, and procedures.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
  • Assist in recruiting, training, and evaluating staff members to maintain high standards of performance and professionalism.
  • Foster a positive work environment that promotes teamwork, open communication, and continuous learning and development.
  • Handle guest inquiries, concerns, and complaints in a timely and effective manner, striving to resolve issues and enhance guest satisfaction.
  • Maintain effective communication with other departments and external partners to coordinate activities and maximize efficiency.
  • Assist with budget preparation, expense control, and revenue management to optimize financial performance.

Qualifications:

  • Minimum of 3 years of progressive experience in hotel management
  • Strong leadership skills with the ability to inspire and motivate team members to achieve goals and deliver exceptional service.
  • Excellent communication, interpersonal, and problemsolving skills.
  • Solid understanding of hotel operations, including front office, housekeeping, maintenance, and food and beverage.
  • Proficiency in hotel management software
  • Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
  • Knowledge of local market trends and competitive landscape is a plus.

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Discounted rates for hotel stays and other perks.
  • A supportive and inclusive work environment where your contributions are valued and recognized.

How to Apply:


If you are passionate about hospitality and thrive in a fast-paced, customer-focused environment, we'd love to hear from you Please submit your resume and a cover letter outlining your qualifications and why you're interested in joining our team.

We look forward to welcoming you to the Home2 & Tru Milwaukee Downtown family

Pay:
From $65,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Work Location:
In person
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