Training and Development Manager

Location : Address:
27000 Evergreen

Location : City:
Lathrup Village

Location : Postal Code:
48076

Responsibilities:

JOB SUMMARY:

Responsible for planning, developing and implementing all things associated with training throughout the Credit Union. Identify training needs by partnering directly with business leaders, design materials including AV-aids, manuals, scripts and procedures. Leads the Training Team Members and ensures that they are efficient and effective in their roles. Prepares and manages the Training and Development budget and oversees planning and implementation of large organizational events, i.e. Team Learning Days, etc.

KEY JOB RESPONSIBILITIES:

• Develops and manages Credit Unions training function, including the design and delivery of all curriculum, conducts training on a regular basis in conjunction with the Training Team schedules, manage new hire orientation/onboarding, and conducts training needs analyses with business leaders. Additionally, this leader develops internal training, develops specialists skill, and manages relationships with external training resources.
• Leads the team members on the Training Team through daily mentoring and leadership coaching, as well as conducting annual performance reviews and any other corrective actions/disciplinary actions.
• Establishes and evaluates metrics for assessing training efficiency and effectiveness, team member performance and implements suggestions for improvements.
• Implements effective job aids and materials while utilizing knowledge of methods in classroom training and focuses on adult learning techniques.
• Stays current on the latest training development and delivery techniques through OTJ training, workshops, webinars and on-line training resources. Makes recommendations to bring the latest techniques and skills to the Credit Union.
• Collaborates with the Risk Management Team to ensure all program materials include information on required, up-to-date federal, state and credit union regulations as well as all compliance-related material.
• Maintains a tracking system, including but not limited to the LMS, for training content and completed internal and external training hours.
• Drives development, process and procedure enhancements for training and the Credit Union, based on business needs. This includes tracking and maintaining all necessary procedures on The Hub so that all team members have access to training aids and documentation, once they leave the classroom and ongoing.
• Helps to support other Credit Union strategic initiatives including but not limited to, Leadership Academy, Speak Easy, on-line banking, mobile banking and student branches.
• Plans and leads Credit Union in-service days (2x/year) Team Learning Days.
• Works closely with Senior Leaders to inform of all training activities, as well as working with other subject matter experts to design policy/procedure and product delivery.
• Responsible for management of career apparel process and completion of annual training budget.
• Plans, assesses, develops and is able to deliver standard Credit Union training, i.e. new hire, 365Live, FSR and Teller training including New Accounts, Lending, etc.
• Main point of contact internally and with our partners at MBC and New Horizons for all Leadership Academy-related work and planning for the Credit Union.
• Ability to travel to branches/other site locations as and when needed.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our ISMs in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Members Experience Counts) in day-to-day responsibilities when communicating with members only.

LEADERSHIP RESPONSIBILITIES:

Directs a variety of team members, as business dictates on the Training and Development Team, specifically. Carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing concerns and resolving problems. Demonstrates a commitment to our Leadership Code of Conduct.

This position requires a person who is willing to be hands-on while being able to be strategic and see strategically. They are required to be a driven coach and leader, holding others accountable to results.

This position holds functional authority over all training needs/requirement decisions for the Credit Union.

QUALIFICATIONS/REQUIREMENTS:

• 5+ years of training experience leading a training team
• Bachelors degree in a related field preferred.
• Training experience in the banking, credit union, or other financial services industry a plus.
• Strong working knowledge and experience in Instructional Design.
• Background in evaluating and implementing proper training tools, assessments and aids for adult learners.
• Previous experience and proven track record in successfully building/leading a team.
• Prior experience in making sound decisions on sales and other skill level training and trainees.
• Certification, extensive training and/or other related licenses in Training and Development preferred.
• Must possess excellent verbal and written presentation and communication skills, with a strong interest in leading the Training Team, as well as conducting training.
• Prior experience in evaluating all types of training programs to ensure effectiveness is required.
• Proven ability and experience in operating all types of software programs, including Microsoft Word, Outlook, PPT, Excel, and any other systems that are required to ensure effective Credit Union training.

Michigan First Credit Union was founded more than 90 years ago by educators and now delivers world-class service to more than 165,000+ members at our branches throughout Michigan, and were growing We offer financial solutions for every life stage and seek to positively transform our members lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Unions sole mission is to provide the highest quality member experience. Working here, youll get to participate in a strong culture centered around service, professionalism, and growth.

Michigan First highlights:

• 500 team members
• 30 locations spanning the Lansing area, Grand Rapids and Metro Detroit.
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:

• 2023 Best & Brightest in the Nation
• 2023 Best & Brightest in Metro Detroit
• 2023 Best & Brightest in West Michigan
• 2023 Best Credit Unions to Work For
• 2023 Best Places to Work in Southeast Michigan
• 2023 Channel 4 - Vote for the Best - Mortgage Lenders (1st Place)
• 2023 Channel 4 - Vote for the Best - Credit Unions (3rd Place)
• 2023 Detroit Free Press Top Workplaces
• 2023 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.