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tech manager
1 week ago
In addition, you will:
- Train and supervise technicians to follow all Mike's Bikes procedures and standards. Utilize disciplinary and performance review programs effectively.
- Ensure excellent customer service with quality and timely repair work, efficient scheduling, excellent customer communication, and accurate estimates.
- Understand the tech department productivity plan and achieve it through effective bookings and scheduling staff.
- Provide clear goals and expectations to all Techs regarding performance numbers and work quality. Provide frequent and constructive feedback to each Tech.
- Work with GM to establish a culture of professionalism and success in the Tech department and the shop as a whole.
- Help other managers complete MoD tasks such as store oversight and opening/closing manager duties.
- Work with the GM to create and maintain a stable and accurate Tech inventory.
- Communicate with Purchasing about specific needs and requests from customers regarding specific parts and tools.
- Maintain a clean and organized department including all benches and work areas.
- Meet weekly with shop managers to ensure clear communication and consistent goal planning.
- Investigate all tech warranty claims from your shop and ensure proper warranty procedures are followed.
- Participate in conversations via company communications like email and messaging to provide feedback and insight to other TM's and company administrators.
Previous experience repairing bicycles required.
Good communication and problem-solving skills.
Excellent problem-solving skills.
Ability to lift 30 lbs overhead and 50 lbs to shoulder height.
Ability to stand at a bike repair stand for an entire 8-hour work shift.
Ability to use hand tools with repetitive motions, including twisting, pushing and pulling.
Must be able to work weekends as part of a regular schedule.
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