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ServiceNow Experience Design Consultant
1 week ago
About Us:
At The Anti, we are dedicated to establishing a top-tier service organization focused on enhancing the overall customer experience. Leveraging our unparalleled expertise in ServiceNow and close partnership with the platform, we aim to lead in crafting and providing exceptional employee experiences.
Role Overview:
As an Experience Design Consultant, your primary responsibility will involve contributing to the development of outstanding employee experiences on the ServiceNow platform.
Key Responsibilities:
- Collaborate with the EX team to understand and address technical use cases for designing effective solutions
- Document client-specific experiences and ensure consistency with brand guidelines
- Develop training materials for clients and maintain internal documentation
- Conduct unit testing in coordination with developers to validate design specifications
- Engage with diverse client teams throughout project phases
- Effectively communicate recommendations to stakeholders and developers
- Flexible in adapting to evolving client and business requirements
- 5-7 years of ServiceNow experience in various areas such as HR, ITSM, Change, or Problem management
- 2-4 years of knowledge base creation and management experience
- Ability to translate client needs into actionable criteria
- Experience in working within defined constraints of design systems or technology platforms
- Strong communication skills for presenting design solutions and leading discussions
- Detail-oriented, organized, and adept at problem-solving in UI design
- Skilled in facilitating meetings and engaging with clients
- Proficient in multi-tasking and task prioritization in fast-paced environments
- Competitive Health Benefits Package
- 401(K) plan with 3% employer contribution
- Remote Work Allowance and Fitness Program Reimbursement
- Paid Time Off, Volunteer Opportunities, and Sabbatical Leave
- Opportunity to collaborate with experienced ServiceNow professionals
- Emphasis on continuous learning and personal development
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