URM Case Manager

About Upbring

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can't speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

What You'll Do

An Unaccompanied Refugee Minor (URM) Case Manager is responsible for providing case management and supportive services to children and youth in foster care and foster families, referred to the URM program. The position is to act as a liaison between the referring agency functioning effectively with moderate supervision following agency standards, state, and federal regulatory requirements. The mission of the Upbring Unaccompanied Refugee Minor (URM) Program is to promote effective resettlement and rapid self-sufficiency for refugees in the state.

Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

Work Standards

• Complete recruitment, intake/eligibility process, verification, assessment, approval, placement, and referral services to prospective foster care parents and families and URM
• Conduct needs assessment, obtain pertinent information, and establish program goals for URM
• Provide case management services and support to foster care parents and families and URM in accordance with licensing standards, contract agreements, agency and CARF standards, and funding requirements
• Provide direct care services to the URM; interact with URM in the foster care home and outside activities
• Complete Upbring Preliminary Service Plan (PSP) within 72 hours of URM placement
• Complete ORR Initial Service Plan (ISP) and assessment within 7 days of URM placement
• Complete ORR Case Review within required timeframes
• Complete Upbring Individual Service Plan within timeframes
• Assess each URM's unique medical and dental needs and ensure they are properly met in a timely manner.
• Review and complete placement packet with foster parents and URM
• Conduct monthly home visits for assigned caseload to assess URM's mental, emotional, and social well-being. Additional visits may be required if applicable
• Complete and verify family reunification packets are accurate and current
• Other duties and projects as assigned

Communication

• Complete service plans within required time frames
• Create, update, and maintain accurate and up to date URM case files and records with information pertaining to child's medical history, treatment plans, and observations; chart all pertinent information in the UC case files/records in accordance with Agency policy and licensing standards
• Obtain needed information and complete regular reports regarding resident progress
• Maintain contact with foster parents and families regarding URM progress and needs; complete monthly documentation on assigned caseload
• Prepare and maintain data and information for all assigned URM and services provided; complete reports with collected data and information when needed
• Complete case notes and ensure all case files and documentation are completed accurately and in a timely manner; maintain case logs for all assigned URM
• Complete discharge or placement plans of the URM

We Are Servants | We Help Others

Teamwork

• Assist as required in transporting minors to any required services
• Assist clinical department with PAL presentations
• Provide on-call services on rotation and during period of high influx with URM admissions and sponsor/foster family needs
• Assist with the safe and physical evacuation of URM during an emergency or natural disaster, e.g., hurricane
• Work closely with management and the team to ensure case management and program services are effectively and efficiently supporting Agency objectives and program purpose

We Are Family | We Are Passionate & Compassionate

Building Relationships

• Work closely with service professionals, court officials, parents and families, clinical staff, and service providers to develop, manage, and evaluate URM needs
• Develop and maintain positive working relationships with children, community partners, service providers, professional service providers, management, and staff
• Respond to URM and foster parents and families regarding needs and concerns with compassion and empathy in a timely manner
• Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Minimum Qualifications

• Bachelor's degree in Social Work, Human Services, or closely related field
• 3 years' relevant experience
• Bilingual in English and Spanish (Based on service area and service population)
• Ability to establish rapport, trust, and boundaries with children, parents, and families
• Strong interpersonal skills with the ability to interact with diverse groups of people
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations
• The ability to work independently and collaboratively within a group
• Strong organizational and time management skills with the ability to manage heavy caseload and meet deadlines
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent written and verbal communication skills
• Must be willing to work evenings and Saturdays as scheduled

Preferred Qualifications

• Master's degree in Social Work, Human Services, or closely related field.
• 5 years' relevant experience

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Position works child facility and has constant exposure to children
• Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging

We are a diverse and inclusive Organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best TO FULLFILL OUR MISSION OF BREAKING THE CYCLE OF CHILD ABUSE.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.

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