Customer Service Representative

1 week ago


Mesa, Arizona, United States Cogent Infotech Corporation Full time
Job DescriptionJob Description

Position Overview:

We are looking for an entry level Customer Care Payment Representative with a passion for helping others and who is interested in joining our growing team and making a difference. This is not your average contact center We take your success seriously Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it

You're a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.

If you enjoy working in a fast-paced environment, pushing yourself to always improve and serve customers, come join our exciting team

Essential Responsibilities:


• As a Customer Care Payment Representative, you will provide customer service to rental car customers with payments and routine inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic, and professional approach.


• Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution.


• Develop and maintain product, process and technical knowledge related to services.


• Exhibit effective verbal and interpersonal communication skills tailored to the audience


• Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance


• Sort and route customer service mail onsite to the appropriate team


• Using multiple applications while working with security credit card/personal data.


• All other duties as assigned

What you'll need:


• High School Diploma or GED equivalent


• 1 or more years of customer service experience (call-center preferred).


• Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office


• Passion for working in a team and being collaborative, but able to work independently.


• Outstanding interpersonal skills, strong work ethic, and self-motivation, with excellent communication skills and able to speak authentically.

Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.

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