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Customer Service Representative
1 week ago
Position Overview:
We are looking for an entry level Customer Care Payment Representative with a passion for helping others and who is interested in joining our growing team and making a difference. This is not your average contact center We take your success seriously Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it
You're a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.
If you enjoy working in a fast-paced environment, pushing yourself to always improve and serve customers, come join our exciting team
Essential Responsibilities:
• As a Customer Care Payment Representative, you will provide customer service to rental car customers with payments and routine inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic, and professional approach.
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution.
• Develop and maintain product, process and technical knowledge related to services.
• Exhibit effective verbal and interpersonal communication skills tailored to the audience
• Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
• Sort and route customer service mail onsite to the appropriate team
• Using multiple applications while working with security credit card/personal data.
• All other duties as assigned
What you'll need:
• High School Diploma or GED equivalent
• 1 or more years of customer service experience (call-center preferred).
• Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
• Passion for working in a team and being collaborative, but able to work independently.
• Outstanding interpersonal skills, strong work ethic, and self-motivation, with excellent communication skills and able to speak authentically.
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