Acute Patient Access Services Representative Er

7 days ago

Mesa, Arizona, United States Banner Health Full time

Primary City/State:

Mesa, Arizona

Department Name:

ER Registration-Hosp

Work Shift:

Day

Job Category:

Revenue Cycle

The future is full of possibilities. At Banner Health, we're excited about what the future holds for health care. That's why we're changing the industry to make the experience the best it can be.

Our team has come together with the common goal:
Make health care easier, so life can be better. The future of health care starts here. If you're ready to change lives, we want to hear from you.


The Acute Patient Access Services Representative registers patients in the Emergency Department, obtains and verifies patient demographic and insurance information, verifying eligibility, generating patient estimates based on benefits & services provided, entering data into ms4 and obtaining signatures on consent forms.

This position is goal oriented. Metrics measured include Accuracy, Productivity ( # of patients registered in an hour) and point of service collections. We are a high-volume facility, and this is a very fast paced environment.

A strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required.


Schedule:

Wednesday & Friday 6:00am - 6:30pm.**This is part time, two 12 hour shifts per week with mandatory Holidays and on call rotation required.

We also offer a fantastic benefits package for part time positions


Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and is recognized by U.S.

News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 600 licensed beds, including over 100 dedicated to children. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine.

With 21 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the daVincir Surgical System.

About Banner Children's Hospital at Desert If you desire to provide the best care possible to the most vulnerable patients, come to Banner Children's Hospital at Desert in Mesa, Ariz.

Within our 248-bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care.

Our facilities feature a recently expanded 104-bed NICU, a 24-bed PICU, six pediatric ORs and a 26-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities.

With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.


This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment.

This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc.

Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.

Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

  • Verifies patient's demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
  • Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
  • Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
  • Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
  • Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
  • Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
  • Works independently under regular supervision

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