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Install/Service Coordinator
2 weeks ago
Company Overview:
The next generation of ADT Commercial is here.
At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect.
When you're a part of Everon, you'll have the opportunity to be a part of that difference every day.With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.
For more information, visit or follow us on LinkedIn.Position Summary:
This position is responsible for scheduling install/service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.
Essential Duties and Responsibilities
- Schedule appointments, dispatch technicians for service and installations as needed to maximize tech productivity.
- Responsible for creating work orders, providing status to customer and following up with technicians.
- Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
- Complete contract paperwork and QC paperwork.
- Schedule sub-contractor work.
- Work with technicians to ensure all paperwork is completed properly within the designated time.
- Maintain appointment schedules.
- Order material and equipment.
- Receive material/equipment and issue material and equipment to technicians.
- Complete daily reports.
- Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
- Conduct physical inventory.
- Act as a liaison between Sales, Project Managers and technicians.
- Other duties as assigned.
Minimum Qualifications:
- High School Diploma or General Education Degree (GED)
- Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred
- Proficient in Microsoft Office (Word, Excel & PowerPoint)
Experience/Requirements:
- Must possess good decision making skills, be very organized and detail oriented.
- Must have excellent oral and written communication.
- Ability to use discretion. Problem Solving and ability to escalate matters when needed.
- Data analysis and interpretation skills.
- Speed and accuracy with attention to detail.
- Dispatching and scheduling.
Physical Demands:
- While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work Environment:
- Normal office environment.
- The noise level in the work environment is usually moderate.
We offer employees access to healthcare benefits, a 401(k) plan and company match, short term and long term disability coverage, life insurance, wellbeing benefits and paid time off among others.
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