MES and Quality Systems Support Specialist

2 weeks ago

Concord, North Carolina, United States eJangar Full time
### Job Description (JD) Example for L1 Support Technician – PharmaSuite MES with MQuEST Integration

*Job Title*: L1 Support Technician – PharmaSuite MES and MQuEST Integration

*Job Type*: Full-Time

*Job Summary*:
We are seeking a motivated and detail-oriented L1 Support Technician to join our team. The ideal candidate will provide first-level technical support for our Rockwell PharmaSuite MES system and its integration with MQuEST.

This role requires strong technical skills, excellent customer service abilities, and a basic understanding of pharmaceutical manufacturing processes and quality management systems.

*Key Responsibilities*:

  • Respond to user queries and support requests related to PharmaSuite MES and MQuEST.
  • Perform initial troubleshooting and diagnosis of issues in both systems.
  • Document and track incidents in the ticketing system, ensuring accurate and detailed records.
  • Monitor system performance and conduct routine maintenance tasks.
  • Manage user accounts, roles, and permissions within PharmaSuite and MQuEST.
  • Assist with minor configuration changes under the supervision of higherlevel support or system administrators.
  • Conduct basic training sessions for new users on PharmaSuite and MQuEST functionalities.
  • Maintain and update internal documentation and knowledge base articles.
  • Collaborate with IT, MES, and Quality teams to resolve issues and implement improvements.
  • Ensure compliance with GMP and regulatory requirements in all activities.
  • Participate in preparing for and supporting audits related to PharmaSuite and MQuEST operations.
*Required Skills and Qualifications*:

  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • Basic understanding of Rockwell PharmaSuite MES and MQuEST or similar MES and Quality Execution Systems.
  • Familiarity with operating systems (Windows/Linux) and basic networking concepts.
  • Knowledge of SQL and database management principles.
  • Strong troubleshooting and problemsolving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Basic understanding of pharmaceutical manufacturing processes and regulatory requirements (e.g., FDA 21 CFR Part 11).
*Preferred Qualifications*:

  • Prior experience in an MES or Quality System support role within the pharmaceutical industry.
  • Experience with ticketing systems and remote support tools.
  • Familiarity with ERP and LIMS integration.
*Working Conditions*:

  • Onsite position with occasional offhours support as needed.
  • Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
*Application Process*:

Interested candidates are invited to submit their resume and cover letter outlining their qualifications and experience relevant to this position.


By integrating MQuEST with PharmaSuite MES, organizations can achieve a more cohesive and efficient approach to managing both manufacturing and quality processes, ensuring higher product quality and compliance with regulatory standards.

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