Residential Manager

1 week ago

Medina, New York, United States Arc of Livingston-Wyoming Full time
Job Description

With the program planning team and consumer, develop, implement and monitor the residential habilitation plan and IPOP

Implement the Individualized Service Plan (ISP) as developed for each consumer by his/her family advocate and Service Coordinator

Ensure that the consumer's medical needs are met by ensuring the following: medical appointments are scheduled, making arrangements to ensure that the consumer gets to the appointments, communicating all necessary information to nursing staff, the Service Coordinator, family advocate, residential staff and scheduling follow up or referral appointment as needed

Coordinate transportation, as needed, for consumers

Responsible for ensuring that the consumer's financial matters are handled within agency procedures, including management of the personal needs

Responsible for the hiring, orientation and ongoing training, supervision and evaluation of all direct care staff, including the site supervisor assistant

Works with the community services nurse to supervise and evaluate the performance of all medication administration certified staff, including developing and monitoring corrective action plans as needed, in conformance with agency policy and procedures

Responsible for the scheduling of direct care staff ensuring that the number and types of staff assigned are adequate to meet the needs of the consumers

With the site supervisor assistant responsible for ensuring that there is a supervisor available 7 days a week during key program hours (weeknights, holidays and weekends)

Become certified in medication administration and maintain certification on an annual basis

Provide direct care services, as needed

Complete monthly paperwork accurately (i.e. attendance records, petty cash, med fund, gas fund, monthly receipts, personal allowance records, etc.)

Ensure residential habilitation services are documented in accordance with Agency, OMRDD and Medicaid requirements

Ensure that the agency vehicles are maintained and required transportation paperwork is complete, per policy

Prepare and submit management reports, as requested/needed

Responsible for ensuring site is managed within budget

Responsible for upkeep of the residence, including requisitioning of maintenance for repairs to certified homes

Participate in on-call rotation

Responsible for ensuring that there are adequate and appropriate recreational activities in the community scheduled for consumers year round

Responsible for overseeing that the nutritional needs of the consumers are met and that there are balanced and healthy menus prepared or available for consumers who prepare their own meals

Participates in corporate compliance and quality assurance activities as required

Participates in quality improvement and improvements, as well as corporate compliance activity as needed.

Demonstrates adherence to the DSP Code of Ethics.


Support the Brand Platform of the Agency by incorporating the brand personalities Competent, Dedicated, Professional, Caring and Innovative - throughout your daily work.

Other related duties as assigned.

Non Essential Functions:
Supports best practices and changing service delivery in response to changing consumer and/or staff needs.

Strives for consumer and employee satisfaction

At all times, meets or exceeds professional standards as defined by position, agency and regulatory bodies.

Participates in quality improvement and corporate compliance activity as needed.

Participates in agency meetings as needed to further enhance service role and identify needs.

Professionally conducts self in promoting, contributing to, and implementing the mission, philosophy and policies of the Agency.

Consumer, employee, family, and community interactions are to be respectful and demonstrate professionalism, courtesy and consideration.

Agency, consumer, and employee confidentiality are maintained at all times.

Serves on agency committees as assigned/requested.

Qualifications/Experience Required

  • Minimum of a high school diploma or equivalent with 5 years' experience working with developmentally disabled adults, OR
  • Associate's Degree in Human Services or related field and at least two years experience with developmentally disabled adults, OR
  • Bachelor's Degree in Human Services or related field with at least one year experience providing service to people with developmental disabilities is preferred.
  • LPN or RN license may be substituted for Associates Degree.
  • A minimum of one year supervisory experience, with excellent supervision skills, is required
  • Valid NYS drivers license with a safe driving record per agency policy: use of personal vehicle is required

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