Customer Care Representative
2 weeks ago
Join Our Team as a Customer Care Representative
Are you passionate about making a difference in people's lives and enjoy helping others? We are seeking a dedicated individual to serve as the primary point of contact for our prospects and customers. This role involves providing exceptional care, from handling initial phone inquiries to sending follow-up thank you notes. Our clientele primarily consists of senior citizens and individuals with disabilities who rely on our products to enhance their quality of life. We are in search of a candidate who can engage with our customers professionally and empathetically while utilizing established systems. In addition to customer care, responsibilities include assisting with general office tasks in a small office environment and managing warehouse inventory.
Responsibilities:
- Answering incoming calls and welcoming clients
- Providing brief overviews of products and services to potential customers
- Scheduling sales and installation appointments efficiently
- Compiling relevant information for sales and installation visits based on client requirements
- Following up with customers as necessary to ensure satisfaction
- Handling general office filing tasks
- Performing other duties as assigned
Qualifications:
- Minimum of 1 year experience in Customer Service or a related field
- Proficiency with computers and basic software applications
- Excellent telephone manners and communication skills
Desired Skills:
- Background in Warehouse Administration or similar inventory management roles
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