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Sales Associate
4 months ago
Time Type:
Full time
Role Details:
Time Type: Full TimeStarting Pay: $17 / HRJob Location: 110 Wonder World Drive, San Marcos, TX 78666Job Summary:
The Sales Associate will assist customers with purchasing merchandise.
Supervisory Responsibilities:
- None.
- Greets and interacts with customers.
- Consults with customers to understand needs and preferences related to available merchandise.
- Demonstrates and explains available merchandise, selecting and suggesting options suitable for the customer's needs.
- Emphasizes product features, quotes prices and credit terms, and prepares sales orders.
- Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
- Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
- Assists customers in resolving complaints, including escalating them to management when appropriate.
- Investigates and resolves customer problems with products or services.
- Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
- Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
- Processes returns and exchanges according to store policy.
- Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
- Performs other related duties as assigned.
- Excellent customer service skills.
- Good verbal communication skills.
- The ability to operate available equipment, such as cash registers, calculators, or scanners.
- Basic mathematical skills, as needed to make change and give refunds.
- Basic and intermediate knowledge of building products and local building codes.
- Knowledgeable about the company's products and services, as well as customer-related policies.
- A high school diploma or equivalent is preferred.
- Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.
- Prolonged periods of standing and working on the computer or related equipment.
- Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
- May need to work overtime, nights, weekends, and holidays.
- The ability to perform repetitive movements over long periods.
