Field Service Engineer

2 weeks ago

Chattanooga, Tennessee, United States Abbott Full time

The Opportunity

This position is a remote position. Qualified candidates must currently live in the Chattanooga, TN area. Travel up towards to 50%

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions including installation, corrective, pre-emptive and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales; marketing and other functional areas while adhering to current compliance guidelines.

What You'll Work On

Represent Abbott Diagnostic Division to its customer: Responsible for providing on-site support to ADD customers. Support field personal and District business objective and goals Provide direction and develop mentoring skills to mentor other FSRs. Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database. Understand and follow Quality System by accurate and timely documentation of complaint resolution. Understand and practice regulatory and compliance procedures. Maintain a safe work environment following laboratory safety guidelines. Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team:

Work effectively within a diverse and dynamic team environment Support on call rotation Time, territory, and inventory management Standby and after-hours responsibilities Flexible working hours Unpredictable Travel Travel for support of other territories and training Providing on-site critical account support inside and outside of district boundaries. Responsible for IRL ownership to achieve organizational goals and customer satisfaction. Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T). Responsible to maintain ownership of customer issue until successful escalation or hand off takes place.

In addition to this position requires:

a) superior technical competency

b) Pro-Active Account Management

c) complete instrument training across geographical IRL.

Responsible for implementing and maintaining the effectiveness of the quality system. Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high stress situations. Delight our customers by providing support including installation; Preventive Maintenance; Technical. Service Bulletins and repair by documenting; following up; and closing calls as per Abbott Diagnostics quality system. Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs. Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts. Champion utilization of remote support tools to proactively improve instrument up time. Proactively improve expertise through continuous learning and certifications Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals. Must be able to influence other areas to achieve business goals.

Required Qualifications:

Bachelor's degree or equivalent relevant experience required. Travel up towards to15%.

Preferred Qualifications:

Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology. Practical experience of interfacing with customers.

Additional Skills:

Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

  • Field Service Engineer

    2 weeks ago

    Chattanooga, Tennessee, United States Daktronics Full time

    Responsibilities When you work at Daktronics, youll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction...

  • Field Engineer Technician

    2 weeks ago

    Chattanooga, Tennessee, United States LaBella Associates Full time

    Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.We are currently seeking qualified candidates for consideration of an open Field Engineer Technician position in our Program Management division. This position will be located at our Client's Chattanooga TN office.The specific salary offered may be...

  • Field Services Supervisor

    2 weeks ago

    Chattanooga, Tennessee, United States Westinghouse Nuclear Full time

    Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global...

  • Sr. Field Engineer

    2 weeks ago

    Chattanooga, Tennessee, United States Raytheon Technologies Full time

    Date Posted: Country: United States of America Location: VA543: 22270 Pacific Blvd, Dulles 22270 Pacific Boulevard Building CC5, Sterling, VA, USA Position Role Type: Onsite You have been redirected to RTX's career page as we have recently transitioned from RTX to become a standalone company, which provides us with greater autonomy and opportunities for...

  • Field Operations Superintendent

    1 week ago

    Chattanooga, Tennessee, United States EPB Full time

    Job SummaryThe Field Operations Superintendent will oversee the construction, operation, and maintenance of the electric system, ensure compliance with engineering specifications and industry construction and maintenance standards, establish short and long-term work priorities, and keep senior management apprised of section activities. The superintendent...

  • VP, Engineering

    4 weeks ago

    Chattanooga, Tennessee, United States tapwage Full time

    Share This JobVP, Engineering (Global)Job TitleVP, Engineering (Global)Job IDLocationChattanooga, TN 37421Other LocationDescriptionBUILT TO CONNECTAstec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the...

  • Senior Engineer

    2 weeks ago

    Chattanooga, Tennessee, United States Qualus Full time

    Position Overview: Power your future with Qualus as a Senior Substation Engineer. Substation Design Engineers are responsible for designing substations utilizing applicable codes and client standards. Typical design to include general arrangement, equipment and electrical layout, elevation views, cable trench, grounding, conduit drawings, details, bills of...

  • Manufacturing Engineering Manager

    2 weeks ago

    Chattanooga, Tennessee, United States Talent Groups Full time

    Position: Manufacturing Engineering Supervisor Location: Chattanooga, TN Job Type: Full-time Before applying for this role, please read the following information about this opportunity found below. About the Position: As the Manufacturing Engineering Supervisor, you will lead a team in developing and refining new and existing product lines for road...

  • Planning Engineer

    1 month ago

    Chattanooga, Tennessee, United States EPB Full time

    Job SummaryThe Engineer II will serve as technical support and provide engineering leadership and project assistance to the Operations Division. Responsibilities will include projects focused on improving processes, efficiencies, and effectiveness, reliability, and customer satisfaction.Education and ExperienceUtilize engineering training and analysis tools...

  • Senior Civil or Geotechnical Engineer

    2 weeks ago

    Chattanooga, Tennessee, United States Geosyntec Consultants Full time

    Overview Do you want to build an impactful career to change the world for the better? Geosyntec has an exciting opportunity for a Senior Civil or Geotechnical Engineer to join our geoenvironmental and geotechnical practice in our Chattanooga, TN (preferred) or Knoxville, TN (optional) office. This position is well-suited for a talented, highly experienced...

  • Software Engineer Lead

    2 weeks ago

    Chattanooga, Tennessee, United States BAE Systems USA Full time

    Job Description: Software Leader at BAE SystemsBAE Systems is looking for a skilled and enthusiastic Software Leader to take the lead on a project within the Synthetic Systems, Modeling & Simulation division.Collaborate with leaders and partners to ensure Software Engineering objectives are metSupport the Chief Engineer as a key member of the leadership...

  • Senior Systems Engineer

    4 weeks ago

    Chattanooga, Tennessee, United States EPB Full time

    JOB SUMMARYThe Senior Fiber Systems Engineer is a critical role within EPB, responsible for leading and mentoring a team of Systems Engineers while also playing a vital role in the design, development, implementation, and support of EPB's systems and infrastructure. The Senior Fiber Systems Engineer must possess a high degree of technical expertise and be...

  • Systems Engineer II

    4 weeks ago

    Chattanooga, Tennessee, United States EPB Full time

    PURPOSEOn-site/hybrid in Chattanooga, TNThe Systems Engineer supports EPB Fiber Optics network operations in a multidisciplinary team of engineers in networking, system administration, telecommunications, and video. Primary responsibilities involve Linux system administration and programming using Javascript, Perl, PHP, and other languages.DUTIES &...

  • Smart Grid Project Engineer

    4 weeks ago

    Chattanooga, Tennessee, United States EPB Full time

    PURPOSEThe Smart Grid Project Engineer will provide engineering, technical, and project leadership for EPB's electric system. This includes engineering analysis such as reliability analysis, capacity/contingency analysis, system protection studies, and engineering studies of equipment loading, voltage and automation equipment. This position will also include...

  • Fire Protection Engineering Consultant

    2 weeks ago

    Chattanooga, Tennessee, United States Raise Full time

    Were Hiring Our key client is hiring and looking to add a Fire Protection-Engineering Consultant to their team. Please check the description below and reach out to us for more details if you are interested. Pay Rate: $73.39/hour on w2. Work Type: Onsite Chattanooga, TN 37402 Duration: 1-year contract (with possible extension) Job Overview: Serves as the...

  • Principal Systems Engineer

    2 weeks ago

    Chattanooga, Tennessee, United States Shuvel Digital Full time

    Job Title: Principal Systems Engineer Location: Dulles, VA - Hybrid Duration: Contract Clearance : Active Secret. Must be able to obtain DHS Suitability. Must be able to obtain TS/SCI. Job Description: Supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network...

  • Design Engineer

    1 week ago

    Chattanooga, Tennessee, United States Mueller Water Products Full time

    Job Summary: The Design Engineer is accountable for assuring all new products are designed to meet the performance requirements, pertinent regulatory, and applicable codes & standards. This position will design, test, and support the implementation of Mueller's new products in a cross functional setting.Primary Responsibilities: Support and begin to assume...

  • Nuclear Radiological Engineer

    2 weeks ago

    Chattanooga, Tennessee, United States Sargent & Lundy Full time

    We are currently looking for motivated individuals to support nuclear and radiological design engineering efforts for Small Modular Reactor (SMR), Advanced Reactor (AR), and medical isotope facility design projects. This is a chance to be part of the upcoming generation of smaller-scale, modular nuclear power plants and technologies.You will collaborate with...

  • Process Engineer

    4 weeks ago

    Chattanooga, Tennessee, United States eSpin Technologies, Inc. Full time

    Job Title: Process Engineer Location: Chattanooga, TN Job Description: We are seeking a highly skilled and experienced Process Engineer with a background in the Chemical Industry/Fiber spinning to join our team. The ideal candidate will have a deep understanding of Fiber spinning, Process development, Nonwoven materials, Chemical safety, and Material...

  • Manufacturing Engineer

    2 weeks ago

    Chattanooga, Tennessee, United States Heatec, Inc. Full time

    The Manufacturing Engineer will be responsible for designing, creating, and continuously improving manufacturing processes with the operations group. This role will also support the manufacturing operation with technical expertise and guidance regarding technology, processes, equipment, and continuous improvement. Duties and Responsibilities Develop,...