Public Safety Systems Support Specialist
1 week ago
SUMMARY:
- CEIs Fortune 500 Client is a world leading provider of RF Communications Systems utilized by first responders and public safety officers.
- Pre-budgeted pay rate of $25.00 / HR + Benefits (Medical, Dental, Vision & 410k)
- Remote position with occasional visits to the Schaumburg Office.
- This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check.
- Must be local to Schaumburg, IL
RESPONSIBILITIES:
- Provide mission-critical technical support of Motorola ASTRO systems. Support public safety for commercial and government customers.
- Maintain consistent communication by phone, email, and ticket update with customers and other teams. Drive incidents to resolution.
- Escalate any incidents that cannot be resolved within specified time frames based on severity and priority of customer issues.
- Collect information and document initial triage and steps taken towards resolution of an incident.
- Implement resolution to known problems through the use of knowledge articles.
- Create knowledge articles for resolution of problems not yet documented in the knowledge database.
- Ensure support and performance metric requirements are met.
- Track and drive all outages/issues through the return to normal services.
- Respond to customer incidents in a timely fashion and in compliance with service level agreements.
- Build strong and effective working relationships with internal and external customers.
REQUIRED & DESIRED SKILLS:
- Experience working with Active Directory
- Working knowledge of Windows/Windows Server OS
- Working knowledge of Linux/Unix OS
- Experience with Network Troubleshooting
PREFERRED SKILLS:
- Experience working with ASTRO P25 Infrastructure/LMR (Land Mobile Radio) Systems
- Working knowledge of Server Virtualization including VMWare/ESXi
- Working knowledge of McAfee Security Suite
- Experience providing Technical Support via Telephony
- Experience working with Remedy, ServiceNow, or other Ticketing Systems
Company Culture:
We are a global team of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a "people first" philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness.
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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