Operations Manager

1 week ago

Madison, Wisconsin, United States 1-800 Hansons LLC Full time

Grow with us 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company

1-800 Hansons is looking for a talented individual to join the team as an Operations Manager for our new Madison, WI branch The purpose of the role of the Operations Manager has overall accountability for the highest quality installation, service and repairs of our products in customer homes that results in complete customer satisfaction at the Branch level. The Operations Manager works closely with the General Manager to ensure that installations are completed in a timely manner with the highest level of quality, beginning with the measurement of the job and through the job lifecycle into any service-related needs after completion. In addition, the Operations Manager will cultivate positive working relations with installation crews, ensuring a high quality of work and maximizing the crews' output, while constantly looking for new install partners to join the team.

This position will require in person visits to job sites and customer homes to ensure customer satisfaction and provide crew support. This is a strategic role, requiring the ability to manage, lead, and direct staff, as well as critically think through problem resolutions and systems improvement.

We Offer:

  • Competitive salary of $70k-$75k/year with bonus opportunities
  • Weekly pay via direct deposit
  • Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
  • Eligible for 401k w/company match at 90 days of employment
  • Paid Time Off
  • Advancement opportunities
  • Referral bonuses
  • Employee as well as Friends & Family Discounts

What You'll Do:

  1. Be accountable for and manage the Installation Crew relationship at the Region level
    1. Assist with the recruitment of new Install crews and ensure new crews are appropriately onboarded
    2. Coordinate demonstrations of Hansons installation methods and requirements to new crews
    3. Ensure quality work by the inspection of the work of crews to ensure they meet the Hansons standards
    4. Maintain positive relationships with Install crews; address any issues or concerns; develop relationships with Install crews to ensure that we retain them as contractors
    5. Make strategic recommendations to senior leadership to improve installer relationships
    6. Monitor the quality, customer satisfaction and output of crews to ensure they meet and exceed our standards.
    7. Ensure Install crews understand paperwork requirements upon the completion of an installation job
    8. Continual improvement of both Hansons process and standards that makes us easy to do business with for both in Install Partner and our Customers
  2. Respond to external customer needs and concerns throughout the installation process
    1. Work with Branch and/or Region Managers to resolve issues that relate to measures, installs and services
    2. Coordinate/Assist with the resolution of escalated, complex customer installation or service issues
    3. Respond to and assist with internal team concerns and needs throughout the measure, install and service processes
    4. Oversee the add-on process by ensuring onsite inspections and approvals are being completed appropriately
    5. Direct staff or serve as a liaison to assist with building code violations, meet with inspectors, determine plans of action when needed
    6. Support requests from the Processing or Permits departments to ensure the appropriate and complete requests for permits can be submitted
    7. Assist with communication between crews, customers and corporate staff
  3. Manage and lead the Service Technicians and Measure Technicians to ensure they successfully complete their jobs
    1. Support and ensure the execution of the daily coordination of Measures and Services to ensure they are completed timely
    2. Lead and guide the Measure Technicians and Service Technicians so that they clearly understand their roles and responsibilities and their valuable input to the installation process and customer relationship
    3. Work with the Scheduling team and Branch Operations team to ensure technicians are being utilized and schedule to ensure the best possible outcomes for the organization

What We Need:

  • Bachelor's degree or equivalent work experience
  • Minimum of two-five (2-5) years of demonstrated success leading a customer facing installation or hands-on field operational team
  • Excellent communication skills as well as great organizational skills
  • Strategic ability to problem solve and implement process improvements related to installations or hands-on operations
  • Basic computer skills, including familiarity with MS Office
  • Problem solving

Additional Preferred Qualifications:

  • Hands-on window, roofing, siding, and/or gutter installation or repair experience
  • Experience managing multiple jobs or crews at multiple sites simultaneously

Physical Requirements:

  • Must be able to sit, stand, bend, kneel, climb and walk continuously throughout the day
  • Requires the ability to move about inside and outside the office and at offsite customer locations, with the ability to visit multiple locations in one day
  • Must be able to move items weighing up to 50 pounds unassisted, and additional weight using assistive devices such as a dolly
  • Must be able to communicate effectively with staff, customers, vendors, and the public

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to cyclical nature of position, some additional hours, including evening and weekend hours, may be required. Some local and statewide travel may be required.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.



Compensation details: Yearly Salary



PI943ae50f5d0a

  • Manager Customer Operations

    2 months ago

    Madison, Wisconsin, United States Alliant Energy Corporation Full time

    Job SummaryAlliant Energy is currently seeking a proven leader for our Operations Center in the Central Area Region. This role will lead a strong team of operations field employees in Portage or Baraboo. As the leader in this role, you will regularly engage with union leadership. Knowledge of bargaining unit contract will be beneficial.As the Manager of...

  • Manager Customer Operations

    3 weeks ago

    Madison, Wisconsin, United States Alliant Energy Corporation Full time

    Job SummaryAlliant Energy is currently seeking a proven leader for our Operations Center in the Central Area Region. This role will lead a strong team of operations field employees in Portage or Baraboo. As the leader in this role, you will regularly engage with union leadership. Knowledge of bargaining unit contract will be beneficial.As the Manager of...

  • Studio Operations Manager

    1 month ago

    Madison, Wisconsin, United States Electronic Arts (EA) Full time

    Requisition Number: 184299Position Title: Program Manager IExternal Description:Founded in 2010 by the original creators of the Call of Duty Franchise, Respawn was created with the philosophy that when talented people have creative freedom, they'll make extraordinary games that achieve the unexpected. From our roots as an indie studio to joining the...

  • Studio Operations Manager

    3 weeks ago

    Madison, Wisconsin, United States Electronic Arts (EA) Full time

    Requisition Number: 184299Position Title: Program Manager IExternal Description:Founded in 2010 by the original creators of the Call of Duty Franchise, Respawn was created with the philosophy that when talented people have creative freedom, they'll make extraordinary games that achieve the unexpected. From our roots as an indie studio to joining the...

  • Werhouse Operations Manager

    7 days ago

    Madison, Wisconsin, United States OnTrac Full time

    Werhouse Operations Manager Madison, WI, USA Req #3922 Wednesday, June 12, 2024 OnTrac is hiring a PM Operations Manager Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at...

  • Funds and Liquidity Operations Manager

    7 days ago

    Madison, Wisconsin, United States State of Wisconsin Investment Board Full time

    Manage and oversee the Funds & Liquidity Operations Team, which supports asset allocation, re-balancing, leverage, liquidity, collateral management, and treasury activities for the Investment Book of Record. Develop and maintain effective internal co Operations Manager, Operations, Manager, Manufacturing, Operation, Management, Investment

  • Senior Executive Operations Manager

    7 days ago

    Madison, Wisconsin, United States Findorff Full time

    Job Type Full-time Description Our Foundation:At Findorff, we bring expertise and value in construction that extends far beyond building. We have grown to become one of the region's most trusted construction firms. Our people help shape communities through a commitment to quality and relationships. The Senior Executive Operations Manager is a thought partner...

  • Cloud Operations Manager-3rd Shift

    7 days ago

    Madison, Wisconsin, United States Oracle Full time

    Job DescriptionAre you passionate about leading Incident teams and working on cutting-edge cloud technologies? We are currently seeking a talented individual to join our team as a Incident Team Lead at Oracle, a world leader in cloud solutions.Lead an Incident team responsible for installing code, monitoring, maintaining, supporting, and optimizing...

  • Sr Manager, Chemistry Manufacturing Operations

    1 month ago

    Madison, Wisconsin, United States Randstad USA Full time

    job summary: YOUR ROLE: As part of the Chemistry Operations team, you will provide technical and operational leadership to the Process and Analytical Development, Process Safety, Technology Transfer, and Manufacturing groups for the safe and robust development, scale?up, and manufacture of small molecule chemical synthesis (fine chemicals and APIs). YOUR...

  • Pick Up and Delivery Operations Manager

    7 days ago

    Madison, Wisconsin, United States RRDS, Inc. Full time

    We are a pickup and delivery company for FedEx Ground and are currently looking for an _Operations Manager_ with a positive attitude and a strong work ethic to join our small package delivery fleet. You will represent our company in a safe and professional manner.As General Manager, you are responsible for completing the following tasks each working...

  • Digital Content Manager

    7 days ago

    Madison, Wisconsin, United States Madison a division of H Young (Operations) Ltd Full time

    We are looking for a tech-savvy, pro-active Digital Content Manager to join our marketing department. You will have excellent communication and organization skills and enjoy working in a fast-paced environment. You will be working on improving and creating product data and content across our Madison and Sportline websites.Main purpose of the job:Digital...

  • Project Manager, Client Operations-Remote

    1 week ago

    Madison, Wisconsin, United States Navitus Health Solutions LLC Full time

    Job DescriptionJob DescriptionEpiphany Rx powered by Navitus Health SolutionsPutting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members...

  • Operations Assistant

    1 week ago

    Madison, Wisconsin, United States Eurofins Scientific Full time

    Assists with day to day operations in Sample Management including but not limited to triaging arriving packages and preparing them for the conveyor belt, moving samples from outbound to prep bins or ready for lab bins, labeling projects entered remot Operations Assistant, Operations, Assistant, Manufacturing

  • Director of Operations

    7 days ago

    Madison, Wisconsin, United States The Marcus Corporation Full time

    Responsible for the overall operational function of the Rooms and Food and Beverage Departments at the Hilton Madison Monona Terrace Ensure superior customer service, Sales/ Revenue and the Catering Office, achieve maximum profits, and ensure the hig Operations, Director, Housekeeping Manager, Beverage Director, Operation, Hotel, Manufacturing

  • Director of Operations

    1 week ago

    Madison, Wisconsin, United States Marcus Corporation Full time

    POSITION PURPOSE: Responsible for the overall operational function of the Rooms and Food and Beverage Departments at the Hilton Madison Monona Terrace Ensure superior customer service, Sales/Revenue and the Catering Office, achieve maximum profits, and ensure the highest quality of product through effective cleanliness and maintenance program in all areas of...

  • Operations Supervisor

    3 weeks ago

    Madison, Wisconsin, United States GRIFOLS, S.A. Full time

    For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. Headquartered in...

  • Operations Supervisor

    1 month ago

    Madison, Wisconsin, United States GRIFOLS, S.A. Full time

    For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. Headquartered in...

  • Forklift Operator

    7 days ago

    Madison, Wisconsin, United States Spherion Full time

    We are looking for an experienced Forklift Operator to join a passionate, dedicated team delivering cutting-edge solutions in the manufacturing industry The Forklift Operator role requires good computer proficiency, including experience with ERP systems, and forklift certification. Highlights: Temporary with the opportunity for permanent hire Benefits upon...

  • Vice President of Operations

    7 days ago

    Madison, Wisconsin, United States Jaeckle Distributors Full time

    :Jaeckle Distributors welcomes dynamic individuals to embark on an exciting journey as our next Vice President of Operations . As we prepare for an upcoming retirement, we are seeking a visionary leader to join our organization and spearhead our operations into the future. The ideal candidate will play a pivotal role in ensuring a seamless transition over...

  • Operations Coordinator

    1 week ago

    Madison, Wisconsin, United States MRA Recruiting Services Full time

    Operations Coordinator - Part Time Wisconsin Building Trades Council Madison, WI Wisconsin Building Trades Council, an MRA member, Seeks an Operations Coordinator The Wisconsin Building Trades Council (WBTC) was created in 2018 as a unifying voice for 40,000 union workers, enriching and protecting their livelihoods, families, and communities to build a...