Front Desk Supervisor

1 week ago


Newport News, Virginia, United States Hampton Inn and Suites Newport News (Oyster Point) Full time

Organizational Structure:

Department: Operations

Reports To: General Manager

Supervision: Front Desk Agents - Manager on Duty

Pay Structure: Paid Bi-weekly

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us

Why Should You Work for Shamin Hotels?

Amazing Benefits In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more

Endless Opportunities With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family

How to Apply:

If you are passionate about hospitality and ready to embark on a rewarding career with Shamin Hotels, we want to hear from you Please apply here:

Enter the job title and location and apply

Position Overview:

As a Reservations Agent Supervisor, you will oversee a team of reservations agents, ensuring the efficient and effective handling of customer inquiries and reservations. You will be responsible for supervising daily operations, providing guidance and support to team members, and maintaining high standards of customer service and accuracy

Essential Job Functions:

Supervision: Provide leadership and direction to the reservations team, including training, coaching, and performance management.
Quality Assurance: Monitor the quality and accuracy of reservations processed by team members, ensuring adherence to company standards and policies.
Customer Service: Handle escalated customer inquiries or issues, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Team Management: Schedule and allocate work assignments to optimize team performance and ensure adequate coverage during peak periods.
Training and Development: Conduct training sessions for new hires and ongoing training for existing team members to enhance their skills and knowledge.
Performance Evaluation: Conduct regular performance evaluations and provide feedback to team members, recognizing achievements and identifying areas for improvement.
Workflow Optimization: Identify opportunities to streamline processes and improve efficiency within the reservations department.
Communication: Foster open communication and collaboration within the team and with other departments to ensure smooth operations and excellent customer service.
Reporting: Generate reports on reservation activity, performance metrics, and customer feedback for management review.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.
Own It: Be a role model, Embrace Responsibility and Keep Learning.
Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

Previous Experience: Proven experience in a reservations or customer service role, with at least 1 year of supervisory or leadership experience.
Customer Focus: Strong customer service orientation with a passion for delivering exceptional experiences to guests.
Leadership Skills: Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals.
Communication Skills: Clear and effective communication skills, both verbal and written, with the ability to communicate with team members and customers at all levels.
Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Attention to Detail: High level of accuracy and attention to detail in processing reservations and reviewing team members' work.
Problem-Solving Ability: Strong problem-solving skills, with the ability to resolve issues quickly and effectively.
Computer Proficiency: Proficiency in using reservation systems, Microsoft Office Suite, and other relevant software applications.
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Join our team and lead a dynamic reservations department dedicated to providing outstanding service to our guests

About Us:

Founded in 1979, Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country. Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates. For additional information, please visit

Apply Here:

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

JB.0.00.LN Front Office Supervisor,Guest Services Supervisor,Front Office Relief Supervisor,Front Desk Supervisor Required Preferred Job Industries
  • Front Desk Agent

    1 week ago


    Newport News, Virginia, United States Pyramid Global Hospitality Full time

    Overview We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area....

  • Spa Front Desk

    1 month ago


    Newport News, Virginia, United States Newport Marriott Full time

    Job Number Job Category SpaLocation Newport Marriott Hotel & Spa, 25 America's Cup Avenue, Newport, Rhode Island, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummarySchedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm...


  • Newport News, Virginia, United States Tri-Cities Beverage Corporation Full time

    Published June 6, 202 Location 612 Industrial Park Drive, Newport News, VA 23608, Newport News, Virginia Category Office/Field Job Type FulltimeDescription:Job responsibilities include, but not limited to:Answer and direct all incoming calls Greet visitors and advise appropriate personnel of their arrival Receive and sort all mail May support other...

  • Night Auditor

    1 week ago


    Newport News, Virginia, United States MCR Hotels Full time

    Night Auditor Courtyard Newport News, 530 St. Johns Road, Newport News, Virginia, United States of America Req #6960 Wednesday, June 5, 2024 The Night Auditor at the Courtyard by Marriott Newport News Airport is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift...


  • Newport News, Virginia, United States The Cliffside Inn Full time

    Job DescriptionJob DescriptionPosition Title: Guest ExperienceDepartment: OfficeReports To: General ManagerJob Summary:Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and...


  • Newport News, Virginia, United States Sopra Steria Full time

    Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to WorkWe are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve user queries...


  • Newport News, Virginia, United States Sopra Steria Full time

    Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to WorkWe are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve user queries...


  • Newport News, Virginia, United States Hampton Roads Orthopaedics Spine and Sports Medicine Full time

    HROSM is seeking a FT Patient Service Representative for our busy Newport News location. Must be able to work various shifts (7:30a-4:30p/8:30a to close)Duties will be but not limited to the following:Entering patient demographic information Verifying insurance innetwork status, ensure all referrals are received Checking eligibility and benefits Collecting...

  • Cleaner

    1 week ago


    Newport News, Virginia, United States GFS Building Maintenance Full time

    IMMEDIATE OPENINGS AVAILABLE.NO EXPERIENCE REQUIRED. GROWTH OPPORTUNITY AWAITS. HELP WITH OUR EXPANSIONOur team is looking for a motivated cleaner to work in spaces through the night, Monday through Friday, starting around 5pm.Do you like to be paid on a weekly basis? Do you like to be active and hate sitting at a desk or standing in one place all day?What...

  • Dental Assistant

    1 week ago


    Newport News, Virginia, United States Morrison Dental Group Full time

    Morrison Dental Group is seeking to hire an experienced Dental Assistant to work in our Newport News VA office.- $500 sign-on bonus_- Starting pay $17 per hour, based on experience_Full Time benefits for Dental Assistants working at least 32 hours at Morrison Dental Group include:120 hours PTO Holiday pay Health Insurance Benefits Dental discounts for...


  • Newport News, Virginia, United States tapwage Full time

    TitleOPERATIONS ASSISTANT MANAGERDivisionSTOREJob DescriptionWork where you love to shop Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today.We offer generous benefits, flexible work schedules and the ability to work today and get paid tomorrow.Responsible for assisting with all operational...

  • Bulk Stocker

    1 week ago


    Newport News, Virginia, United States Care A Lot Pet Supply Full time

    This position is for the Newport News Location.Bulk Stocker/Floor AssociateThe Bulk Stocker/Floor Associate is responsible for stocking, rotating presentation of all food, litter and any large-sized item or as assigned by supervisor, as well as engaging with customers and answering questions.Essential FunctionsReasonable accommodations may be made to enable...


  • Newport News, Virginia, United States Serco North America Full time

    Position Description : If you love and enjoy engaging in high-profile projects supporting our U.S Naval Ships, Serco has a great opportunity for you Serco is looking for a Shipboard AIT Structural Supervisor to join our growing team supporting our US Navy installation program located in the beautiful surroundings of Newport News, VA. Bring your expertise and...

  • Front Desk Supervisor

    4 weeks ago


    Newport News, United States Newport News Marriott at City Center Full time

    Overview: The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and...

  • Front Desk Supervisor

    3 weeks ago


    Newport News, United States Newport News Marriott at City Center Full time

    Overview: The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and...

  • Front Desk Supervisor

    2 weeks ago


    Newport, United States The Vanderbilt Full time

    **Company Description** Inspired by the insatiable wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, the historic downtown mansion once owned by the businessman and scion has been reinterpreted for the modern era as a lively and stylish social destination. From a secret bar tucked into a corner of the sumptuous Doris Duke-inspired parlor to the...

  • Front Desk Agent

    2 months ago


    Newport News, United States Crestline Hotels & Resorts, Inc. Full time

    The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Front Desk, Agent

  • Front Desk Agent

    1 month ago


    Newport News, United States MCR Hotels Full time

    The Front Desk Agent at the Courtyard Marriott Newport News is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...

  • Front Desk Agent

    3 weeks ago


    Newport News, United States MCR Hotels Full time

    The Front Desk Agent at the Courtyard Marriott Newport News is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue...


  • Newport News, United States Iskcon Hospitality Inc Full time

    Job DescriptionJob DescriptionThe Front Desk Team Member ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member handles financial transactions accurately and maintains required systems and records. Must be able to Work on Weekends. Flexible...


  • Newport News, United States Super 8 Hotels Full time

    The Front Desk Team Member ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member handles financial transactions accurately and maintains required systems and records. Must be able to Work on Weekends. Shift Hours Available 3PM -11PM and...


  • Newport News, United States Iskcon Hospitality Inc Full time

    Job DescriptionJob DescriptionThe Front Desk Team Member ensures that hotel guests receive hospitable and responsive service at check-in, during the stay, and upon departure, ensuring guest satisfaction and loyalty. The Team Member handles financial transactions accurately and maintains required systems and records. Must be able to Work on Weekends. Flexible...


  • Newport News, United States Peninsula Women's Care Full time

    Medical Front Desk Manager - Full Time - **Peninsula Women's Care **_ _**, full time Front Desk Manager for busy office-based practice.**_ **Location(s)**: - **Peninsula Women's Care **_ provides total women's healthcare at the highest medical and ethical standards. This is a great opportunity to join one of the best OB/GYN practices in the area and a...

  • Front Desk Associate

    3 weeks ago


    Newport News, United States 757 Endodontics Full time

    **Job Description: Specialty Dental Office, Front Desk,** **Multi-doctor endodontic practice in Chesapeake, specializing in root canals**. Are you looking for a rewarding career in the dental field? Do you have a passion for helping people? Are you friendly, detail and team-oriented? If so, you might be a perfect fit for our growing Endodontic practice!...

  • Front Desk Associate

    1 month ago


    Newport, United States Crunch - Fitness Gurus Full time

    Job DescriptionJob DescriptionWhat is Crunch Fitness?Crunch is one of the largest and fastest-growing fitness companies in the world, with hundreds of locations opened and hundreds more planned for development.Weve been a recognized leader and trendsetter in the fitness industry for over 30 years and we have over 1 million members.Our typical club is between...

  • Front Desk Associate

    1 month ago


    Newport, United States Crunch - Fitness Gurus Full time

    What is Crunch Fitness? Crunch is one of the largest and fastest-growing fitness companies in the world, with hundreds of locations opened and hundreds more planned for development. We’ve been a recognized leader and trendsetter in the fitness industry for over 30 years and we have over 1 million members. Our typical club is between 20,000 to 25,000...

  • Front Desk Associate

    4 weeks ago


    Newport, United States Crunch - Fitness Gurus Full time

    What is Crunch Fitness? Crunch is one of the largest and fastest-growing fitness companies in the world, with hundreds of locations opened and hundreds more planned for development. We’ve been a recognized leader and trendsetter in the fitness industry for over 30 years and we have over 1 million members. Our typical club is between 20,000 to 25,000...

  • Front Desk Associate

    3 weeks ago


    Newport, United States Crunch - Fitness Gurus Full time

    Job DescriptionJob DescriptionWhat is Crunch Fitness?Crunch is one of the largest and fastest-growing fitness companies in the world, with hundreds of locations opened and hundreds more planned for development.Weve been a recognized leader and trendsetter in the fitness industry for over 30 years and we have over 1 million members.Our typical club is between...


  • Newport, United States Ocean State Job Lot Full time

    **Join our team! All associates receive a 30% discount!** ***: The Front End Supervisor is responsible for the protection of company assets, under the direction of store management. The Front End Supervisor provides customer service and oversight of front-of-store activities in accordance with all company policies and procedures. **ESSENTIAL DUTIES AND...

  • Front Desk Associate

    2 months ago


    Newport, United States Crunch - Fitness Gurus Full time

    Job DescriptionJob DescriptionFront Desk AssociateThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.This detail-oriented individual will possess excellent...

  • Front Desk Agent>

    1 month ago


    Newport, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 9346 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...


  • Newport News, United States DeStress Express Massage & Spa Full time

    Looking to work at a fun and relaxing place? Are you the type of person who can professionally answer phone calls, handle multiple payments, and politely push back when appropriate? Are you looking for a job where it’s fast-paced, fun, and you can still remain calm under pressure? Would it be amazing to get complimentary services as part of your job? If...

  • Front Desk Agent

    2 weeks ago


    Newport News, United States Newport News Marriott at City Center Full time

    Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Key Duties & Responsibilities: Resolve guest complaints, ensuring guest satisfaction. ...