Veterinary Customer Service Representative

1 week ago

St Augustine, Florida, United States Veterinary Orthopedic Implants Inc Full time
:

Join Our Journey:


Joining Movora is more than just a career choice; it's an opportunity to be part of a pioneering team that's leading the way in veterinary health.

Every connection we establish and each impact we create contributes to the greater goal.

At Movora, your role goes beyond just a job title; you become an integral part of a movement that truly makes a difference – benefiting you, our team, the wider community, and pets across the globe.

At Movora, our Employee Value Proposition is deeply rooted in our Core Values and Vision.

It reflects our commitment to enhancing the lives and mobility of companion animals, embodying who we are and what we strive to achieve.


Empowering You:
Your growth is our priority. We're here to nurture your talents and cheer on your success. You bring the skills; we provide the support and opportunities.

Teamwork & Integrity:
With a spirit of collaboration, we respect and trust each other. Your contributions help us advance veterinary health as one strong, skilled team.

Inclusive & Fair:
Movora is your home away from home. We're dedicated to diversity, work-life balance, and ensuring everyone gets their fair share of rewards and recognition.

About Movora

Movora is the place for leaders with the ambition to shape the future in our field of veterinary orthopedics and surgical solutions.

With decades of expertise in the advancement of animal health, we have the vision, drive and passion to lead and transform veterinary MedTech for many years to come.

Together, our team focuses on pet health and mobility as a single resource for industry-leading medical technology - from classroom to clinic, sharing the goal of extending and enhancing pets' lives.

Movora is looking to add Customer Service Representatives to our team. These Representatives will be the first line to supporting veterinarians, veterinary surgeons, and their patients.

Position Summary:


The primary responsibility of the Veterinary Customer Success Representative is to foster customer loyalty through high-quality interactions with our customers, including Veterinarians and their staff, over the phone and/or through email regarding Movora products and services.


Essential Duties and Responsibilities:


Promptly answer all inbound customer calls, determine customer's needs, and provide solutions for customer to ensure a high-level customer experience.

Work as a team to ensure phone coverage.
Manage inbound orders based on customer's needs.
Build sustainable relationships of trust through open and interactive communication in a timely fashion.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Maintain customer records by updating account information
Responsible for accurately entering sales.
Maintain open lines of communication with sales team to efficiently service customers.
Utilize Movora's, ERP system to accurately find products and shipping information to ensure accuracy for customer orders.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job.

They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.


Requirements:
High School diploma or equivalent.
Minimum of two years (2) years of experience in a customer service position required.
Minimum of one (1) year of experience in the veterinary field required .
Strong phone contact handling skills and active listening
Customer Focused with strong client-facing and verbal/written communication skills.
Problem Solving and Analysis along with the ability to maintain calm under pressure.
Ability to gain a thorough knowledge and understanding of company and products offered.
Time Management – Intermediate to Advanced troubleshooting/multi-tasking skills.
Prior experience utilizing Microsoft Office software to prepare correspondence, develop reports and enter customer data.

Knowledge/Skills/Abilities:


Customer Service – able to personally provide high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate.

Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

Communication – able to effectively express self verbally in a diplomatic, empathetic and tactful manner.

Analytical Problem-Solving and Decision Making – able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.

Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail.

Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment.

Systems & Software – proficient knowledge of Microsoft Office software applications.

About Movora

Movora is the place for leaders with the ambition to shape the future in our field of veterinary orthopedics and surgical solutions.

With decades of expertise in the advancement of animal health, we have the vision, drive and passion to lead and transform veterinary MedTech for many years to come.

Together, our team focuses on pet health and mobility as a single resource for industry-leading medical technology - from classroom to clinic, sharing the goal of extending and enhancing pets' lives.


Benefits Offered:

Health & Wellness:

A well-rounded benefits program featuring medical, dental, vision, life insurance, short and long-term disability options, and an Employee Assistance Program.


Retirement Planning:
Participate in our 401(k) plan, with Movora matching 100% of your first 4% contribution. Please see plan summary for more details.

Work-Life Balance:

Earn paid time off (PTO) according to our guidelines, starting with the equivalent of 10 days each year for your first 3 years, you may carry over up to 40 hours each year.

We also have programs such as Summer Hours from June to August.

Holiday & Personal/Sick Time:

You will also be provided with 40 hours of Sick/Personal time to be used for illness, doctors' appointments, school meetings for your kids, etc.

Movora offers six company-paid holidays and one floating holiday annually.

Additional Voluntary Benefits:
Choose from optional programs such as Accident Insurance, Critical Illness and Volunteer Programs.
As a drug-free workplace, we conduct mandatory drug screens for all prospective employees. Please be advised that a drug screen will be administered as part of the pre-employment process. This screening is a standard procedure designed to ensure the well-being and safety of all team members.

Movora is an equal opportunity employer. We are committed to providing an inclusive and diverse workplace where all employees are treated with respect and dignity.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We actively encourage candidates from all backgrounds to apply for our positions. We believe that a diverse workforce enhances the quality and innovation of our work.

Join us in fostering an environment that promotes equal opportunities and celebrates diversity.

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact

PIda28f66026d

  • Veterinary Customer Service Representative

    1 week ago

    St. Augustine, Florida, United States Vimian Group Full time

    Apply Description Join Our Journey Joining Movora is more than just a career choice; it's an opportunity to be part of a pioneering team that's leading the way in veterinary health. Every connection we establish and each impact we create contributes to the greater goal. At Movora, your role goes beyond just a job title; you become an integral part of a...

  • Customer Service Representative

    1 week ago

    St. Augustine, Florida, United States Answer Aide Full time

    AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please continue reading This phone operator position...

  • Cashier and Customer Service

    1 month ago

    St. Augustine, Florida, United States Randstad USA Full time

    Randstad is Hiring in the heart of Saint Augustine for Cashier/Customer Service person to join one of our customer's teams We have a total of five openings with varying schedules available for our early birds or night owls You will be providing customer service with a smile, helping with transactions and keeping our shelves stocked Full and Part Time hours...

  • Cashier and Customer Service

    4 weeks ago

    St. Augustine, Florida, United States Randstad USA Full time

    Randstad is Hiring in the heart of Saint Augustine for Cashier/Customer Service person to join one of our customer's teams We have a total of five openings with varying schedules available for our early birds or night owls You will be providing customer service with a smile, helping with transactions and keeping our shelves stocked Full and Part Time hours...

  • Veterinarian

    1 month ago

    St. Augustine, Florida, United States St. Johns Veterinary Hospital Full time

    St. Johns Veterinary Hospital , located in the beautiful historic St. Augustine, FL, has been providing exceptional pet care for over 40 years. We are seeking a growth-oriented Associate Veterinarian to join our collaborative 5-doctor team About Us: • Doubled in size to 10,000 square feet and remodeled to provide a state-of-the-art intensive care area ...

  • Veterinarian

    4 weeks ago

    St. Augustine, Florida, United States St. Johns Veterinary Hospital Full time

    St. Johns Veterinary Hospital , located in the beautiful historic St. Augustine, FL, has been providing exceptional pet care for over 40 years. We are seeking a growth-oriented Associate Veterinarian to join our collaborative 5-doctor team About Us: • Doubled in size to 10,000 square feet and remodeled to provide a state-of-the-art intensive care area ...

  • Patient Service Representative-Carefast+

    1 week ago

    St. Augustine, Florida, United States TeamHealth Full time

    CareFast Plus Urgent Care has an immediate opening for a Patient Service RepresentativeJOB DESCRIPTION OVERVIEW: The Patient Service Representative performs a variety of duties to accommodate and support visitors to the Urgent Care facility. The Patient Services Representative provides direct assistance to patients in verifying demographic and personal...

  • Customer Service Rep

    1 month ago

    St. Augustine, Florida, United States Randstad USA Full time

    Randstad is Hiring in Saint Augustine for a Full time customer service rep to join one of our clients teams In this role you will be helping with high call volume, interacting with customer concerns as well as finding solutions. This role will need someone who has attention to detail as well as the ability to work alone and in a team Interested? Apply...

  • Customer Service Rep

    1 week ago

    St. Augustine, Florida, United States Randstad USA Full time

    Randstad is Hiring in Saint Augustine for a Full time customer service rep to join one of our clients teams In this role you will be helping with high call volume, interacting with customer concerns as well as finding solutions. This role will need someone who has attention to detail as well as the ability to work alone and in a team Interested? Apply...

  • Cashier/customer Service

    1 week ago

    St. Augustine, Florida, United States Mochiatsu Full time

    Duties: Provide exceptional customer service to all customers Operate cash register and handle cash transactions accurately Assist customers with product inquiries and provide recommendations Process returns and exchanges in accordance with company policies Maintain a clean and organized work area Assist with inventory management and restocking of...

  • Guest Reception Representative

    2 weeks ago

    St. Augustine, Florida, United States Bluegreen Vacations Full time

    Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow...

  • Sales & Customer Service Associate

    1 week ago

    St. Augustine, Florida, United States Massage Envy Full time

    Overview Where Better Careers BeginMassage Envy St. Johns Do you have a passion for helping others? At the Massage Envy St. Johns franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, were committed to delivering an excellent experience and growing our member base to help more people on...

  • Medical Director

    1 day ago

    St. Augustine, Florida, United States Animal Wellness Center Full time

    Animal Wellness Cente r , a CareVet partner, is looking for an experienced doctor to lead our thriving practice in St. Augustine, FL. This position offers a six-figure starting salary plus production, up to $250,000 signing bonus package, paid family leave and schedule flexibilty. $250,000 bonus? As a company founded by Veterinarians, we know the hard...

  • Medical Director

    1 week ago

    St. Augustine, Florida, United States Direct Jobs Full time

    Animal Wellness Cente r , a CareVet partner, is looking for an experienced doctor to lead our thriving practice in St. Augustine, FL. This position offers a six-figure starting salary plus production, up to $250,000 signing bonus, work/life balance, no upfront non-compete and more $250,000 bonus? As a company founded by Veterinarians, we know the hard work...

  • In House Marketing Representative

    1 week ago

    St. Augustine, Florida, United States Bluegreen Vacations Full time

    Be part of a team committed to creating lasting vacation memories #PowerOfVacationLooking for talented Marketing Representatives to join our successful team at World Golf Villa's Resort, St. Augustine, FLWe offer a vibrant fun workplace, great compensation, amazing benefits as well as employee perks and discounts.At Bluegreen Vacations, We Believe in the...

  • Service technician

    1 week ago

    St. Augustine, Florida, United States Aurora Ventures Full time

    For our client, a family-owned medium-sized company, we are looking for you in Holzwickede as of now as a Service Technician (m/f/d) These are your tasks as a Service Technician:Installation and commissioning of rail lubrication systems for transport companies and industrial companies Assembly of components and assemblies from the central lubrication...

  • Moving Company Sales Representative

    1 week ago

    St. Augustine, Florida, United States The Movers Moving & Storage Full time

    The Elite Mover, a local St. Augustine based business, is seeking a Sales Associate to join our growing company. We are firm believers that you can teach someone how to successfully do the job, but not how to have a good attitude and character. With that being said, we are looking for an excellent communicator who has a positive attitude and professional...

  • food service worker/cashier

    1 week ago

    St. Augustine, Florida, United States Compass Group, North America Full time

    Eurest + We are hiring immediately for a full time and part time FOOD SERVICE WORKER/ CASHIER position. + Location: Northrop Grumman US 1 North, St. Augustine, FL 32095 Note: online applications accepted only. + Schedule: Full time and part time schedule. Monday through Thursday 6:00 am to 2:30 pm, and Friday 6:00 am to 11:30 am. More details upon interview....

  • Store Manager

    4 weeks ago

    St. Augustine, Florida, United States Circle K Full time

    South Atlantic BU - Region 03 - Market 08: 4564 US Hwy 1 N, St Augustine, Florida 32095Availability - Shift/DaysFlexible AvailabilityESSENTIAL DUTIES:The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:Leadership and Management: Directly supervises the activities of 2 or more full-time employees...

  • Manager In Training

    4 weeks ago

    St. Augustine, Florida, United States Circle K Full time

    South Atlantic BU - Region 04 - Market 06: 715 State Rd 207, St Augustine, Florida 32086Availability - Shift/DaysFlexible AvailabilityESSENTIAL DUTIES:The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:Leadership and Management: Directly supervises the activities of 2 or more full-time...