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IT Specialist
3 months ago
Duties:
- Responsible for discussing and helping the customer with their business requirements for a wide range of system and process improvement projects as well as support complex daily operations within SAP modules.
- Responsible to work with and peer review all documents, review and document work in SAP and ServiceNow ticketing systems, and provide feedback.
- Introduces SAP "best practices" to the customer and work alongside the change management team in order to roll out daily operations/support, project work, and these best practices.
- Serve as an SAP BASIS Administrator supporting the U.S. Army's Communication Electronics Command Software Engineering Center mission of supporting the Army Enterprise Resource Planning (ERP) financial and logistics systems.
- Perform data and transactional SAP system configuration of standard SAP solutions, and support system, technical, and environment refreshes along with other major SAP architectural upgrades.
Requirements:
Conditions of Employment:
- This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
- This is an Army Acquisition, Logistics and Technology Workforce position. Selectee must meet position requirements for Engineering and Technical Management Certification within 36 months of entrance on duty.
- Must file annual financial disclosure statement.
Qualifications:
Who May Apply:
US Citizens
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My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1)
Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include:
completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2)
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3)
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and (4)
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
-AND
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In addition to the competencies, one year of specialized experience equivalent to the next lower grade level (NH-2/GS-11) in the Federal service which includes: 1)
Performing system administration in an SAP Enterprise Resource Planning environment to include configuration of SAP Enterprise Resource Planning environment; 2) Supporting a Software Development Lifecycle (SDLC) to include:
performing transports, documenting software changes and suppo
