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ON-SITE Customer Service Representative

4 months ago

Garner, North Carolina, United States Blanton's Air, Plumbing & Electric Full time
Job DescriptionJob Description

World Class Role: Step into the Limelight as our On-Site CSR

Who are we?

Blanton's is a 4.8-star home services provider with a 72-year legacy of caring for our community and our employees. We believe that in always doing the right thing and standing behind our employees, we give them the tools to succeed whether they are in the trades or in the office. Our Deliver WOW compensation packages, benefits and a culture that exudes our core value and purpose is one that is tough to replicate

What We Offer:

  • Pay: $ $20.00 hourly
  • Schedule: 11:00 am to 8:00 pm Monday - Friday
  • Benefits for Full time employees:
    • Top Compensation Package
    • No On-Call Shifts
    • Medical & Life insurance (+ family option)
    • Dental & vision coverage for employee & family
    • Optional additional coverages available
    • 401K
    • Immediate paid time off accrual - 3 weeks
    • Immediate eligibility for Holiday's
    • Advancement and Growth Opportunities
    • And SO MUCH MORE
  • Core Values
    • Can Do
    • Always Growing
    • Be Kind
    • Always do the right thing
    • Deliver WOW
  • Culture and Stability: Family-run since 1951. Premier Home Services brand; continually expanding.
  • Environment: Team-centric, upbeat, and engaging.
  • Growth: Regular progression & personal development training.
  • Work Life: Balance of diligent work and fun. Driven and passionate team.
  • Community: Active in supporting both local & national causes, with an emphasized focus on veterans.
  • Reputation: 5-star service with 7,000+ Google reviews and 4,800+ total 5-star reviews

CSR Responsibilities:

  • Fill Call Board to Capacity
  • Execute Outbound Strategy
  • Ensure Client Satisfaction
  • Immediately Resolve Customer Issues
  • Follow Best Practices
  • With additional duties based on the needs of the company

Preferred Skills & Experiences:

  • 3+years' experience in customer service contact centers
  • Proficiency in Microsoft Office & Web Based Software Navigation
  • Strong Communication Skills
  • Expert ability at converting incoming customer calls into booked service appointments.
  • Experience in offering membership-based services.
  • Expert ability to respond to customer requests and resolving issues while promoting the brand.
  • The ability to maintain real-time communication with dispatch and your manager.
  • Focused attention to detail (they will have at least read this entire job posting)

If you believe this is the career path for you, hit Apply Once your application is in, take the assessment below, do your phone script and look out for an email/text within 5 minutes with the next steps Don't see an email? Be sure to check your spam folder

Your participation is vital to stay in the selection process

Assessment Link:

Phone Script must be completed within 12 hours in order to move forward:

Call HIRE (4473)

Put your best voice forward: remember, you're the voice of our company

BEGIN SCRIPT -

"Thank you for calling Blanton's Air, Plumbing & Electric, this is _____, how can I help you?"

"I'm so sorry to hear that you've lost power to your oven, that must be inconvenient."

"Don't worry, we do this all the time, our guys will take good care of you."

(Say something great about our electricians to build value. . .)

"The cost to get one of our excellent electricians to your home today is only $69.00, and we have an appointment available this afternoon, does that work for you?

"Great, our electrician will be at your house this afternoon before 5. What's the best number to reach you at when he's on the way?"

"I'd really like to thank you for calling us today, and I hope we can earn your business."

(Applicant -- Leave your name and phone number on this recording.)

END SCRIPT

Equal Opportunity Employer