Homeowners Assistance Customer Care Specialist-9

7 days ago

Cincinnati, Ohio, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Under moderate supervision SPOC Specialist will work with borrowers, foreclosure attorneys, and internal departments such as Loss Mitigation, Bankruptcy and Foreclosure, in an attempt to provide the borrower with currentaccountstatusand information regarding their Loss Mitigation application. The specialist works to minimize customer complaints and frustration involved in understanding the complexities of foreclosure and loss mitigation efforts. The Specialist must bewellversedin departmental, investor, insurer and legal guidelines in all states.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES & RESPONSIBILITIES:

#Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner.

#Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable.

# Knowledge of all Loss Mitigation options offered by Fifth Third Bank and available to the borrower.

# Must be able to provide the borrower on the actions needed to be evaluated for Loss Mitigation options, specifically the application process, pending deadlines and the denial appeal process if applicable.

# Welcome calls to the borrower.

# Full and complete servicing system documentation on all borrower contact and contact attempts.

# Ability to provide timely live telephonic responses to all customer inquiries regarding the Loss Mitigation application process or other loan related inquiries.

#Responds and researches customer inquiries. Researches appropriate course of action. Follows up with management when needed to escalate potential issues.

#Extensive knowledge of FiServ, ALS, CACS, COMIT and ACE.

#Review foreclosure holds and pending foreclosure action for accuracy. Possessing full knowledge of circumstances under which Fifth Third may make a referral to foreclosure.

# Ensure timeline are being met.

#Continue to monitor loan resolution status from 45 day delinquent through the Loss Mitigation effort and until Foreclosure sale. Acknowledging special GCcontinuity of contactGC designation and responsibility does not end until the loan is currentforathree consecutive months.

#Ensures that all required documentation is made available to management for problem resolution.

# Corresponds with borrower on account status and progress.

#Updates records to ensure that the customer has received the appropriate assistance, and that Fifth Third Bank has knowledge of the location and condition of the collateral.

#Reviews and analyzes pay histories and customer records.

# Ensures system is properly updated for monthly reporting.

# Performs other duties as assigned by the management team.

# Interacts with numerous internal departments to obtain information and complete research necessary for customer inquiries.

# Assist internal departments with following up on missing Loss Mitigation application documents.

KNOWLEDGE & SKILLS REQUIRED:

#High School Diploma or equivalent.

#Minimum 2 years Collections or Default Servicing experience.

#Intermediate proficiency level in Microsoft Word and Excel.

#Excellent oral and written communication skills.

#Understanding of collections and default servicing practices. Loss Mitigation, foreclosure, bankruptcy and REO experience preferred.

#Ability to evaluate a customer#s situation without judgment being a customer advocate.

#Excellent customer service skills with both external and internal customers.

#Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies and investor requirements in regards to collection guidelines.

#Strong organizational skills and attention to detail.

#Ability to work independently with minimal supervision.

#Ability to work overtime as needed.

#Strong telephone and follow-up skills, and the ability to meet deadlines.

#Working knowledge of collection processes and procedures required.

#Must be able to work in a team environment to interact with employees and all levels of the organizations.

WORKING CONDITIONS:

#Normal office environment with little exposure to dust, and extreme temperatures.

#Noise level is moderate to high.

#Extending viewing of computer screens.

#Repetitive Keystroke movements and typing skills.

#Lift and/or move up to 10 lbs; occasionally lift/and or move up to 25lbs.

#Extensive time on the phone with customers up to 100% of the workday.

Homeowners Assistance Customer Care Specialist-9 LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Air Logistics Customer Care Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Kuehne Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Ohio Valley branches (Cincinatti (Kentucky), Colombus, Cleveland and Pittsburgh) are looking for a new Air Logistics Customer Care Specialist to join our Air...

  • Air Logistics Customer Care Specialist

    2 months ago

    Cincinnati, Ohio, United States Kuehne Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Ohio Valley branches (Cincinatti (Kentucky), Colombus, Cleveland and Pittsburgh) are looking for a new Air Logistics Customer Care Specialist to join our Air...

  • Customer Experience Specialist

    7 days ago

    Cincinnati, Ohio, United States Best Buy Full time

    Customer Experience Specialist (Advisor) - Job DetailsCustomer Experience Specialist (Advisor)Share JobOverviewPart Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) Backup childcare Tuition assistance for yourself and dependents Generous employee discount Medical, dental,...

  • Air Logistics Customer Care Specialist FA-CC

    2 months ago

    Cincinnati, Ohio, United States Kuehne Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Ohio Valley branches (Cincinatti (Kentucky), Colombus, Cleveland and Pittsburgh) are looking for a new Air Logistics Customer Care Specialist to join our Air...

  • Air Logistics Customer Care Specialist FA-CC

    3 weeks ago

    Cincinnati, Ohio, United States Kuehne Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Ohio Valley branches (Cincinatti (Kentucky), Colombus, Cleveland and Pittsburgh) are looking for a new Air Logistics Customer Care Specialist to join our Air...

  • Warehouse Specialist

    7 days ago

    Cincinnati, Ohio, United States EBTH Full time

    OUR STORY AND HOW YOU CAN HELP CONTRIBUTE Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers and collectors...

  • Customer Success Marketing Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Strategic HR Full time

    Company DescriptionCareer Opportunity: Customer Success Marketing Specialist – Organized Living in Cincinnati, OHDo you have marketing and communication strategies experience? Do you enjoy collaborating with Dealers to educate them on the services offered? If so, we have an exciting opportunity for you This position will receive a competitive benefits...

  • Customer Success Marketing Specialist

    1 month ago

    Cincinnati, Ohio, United States Strategic HR Full time

    Company DescriptionCareer Opportunity: Customer Success Marketing Specialist – Organized Living in Cincinnati, OHDo you have marketing and communication strategies experience? Do you enjoy collaborating with Dealers to educate them on the services offered? If so, we have an exciting opportunity for you This position will receive a competitive benefits...

  • Logistics Specialist

    1 week ago

    Cincinnati, Ohio, United States Axelon Full time

    Logistics Specialist Cincinnati, OH 12 Months Worker Schedule Flexible32-40 hours per week. Start and end times slightly flexible (must work core hours of 9 AM - 3 PM)can start as early as 7 AM. Position is located onsite. Logistics Specialist Purpose of Role The Logistics Specialist will support supply chain operations in North America utilizing best in...

  • Receiving Specialist

    7 days ago

    Cincinnati, Ohio, United States Everything But the House Full time

    OUR STORY AND HOW YOU CAN HELP CONTRIBUTEEverything But The House (EBTH) is a revolutionary marketplace, making it easier tofind or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out ofa passion for helping people via a full-service approach to consignment; revolutionizinghow homeowners, estate managers, dealers and collectors connect...

  • Assistant Care Coordinator

    7 days ago

    Cincinnati, Ohio, United States the trak group Full time

    Job DescriptionJob DescriptionAssistant Care CoordinatorJoin an impactful organization with a unique approach to workers' compensation and disability claim management. Enjoy a full benefits package and generous time off, including 96 hours of vacation, 48 hours of sick/personal time, and 9 holidays WOW Why You Should Work Here:Growth-Oriented: Join an...

  • Customer Support Specialist

    3 weeks ago

    Cincinnati, Ohio, United States Innago Full time

    Company OverviewInnago provides simple, intuitive tools to help small-to-mid-sized landlords better manage their tenants and rental properties. Our features include online rental payments, document signing and storage, tenant screening, and tenant communication. Our goal is to bring the underserved rental management market into the 21st century with...

  • Customer Support Specialist

    1 month ago

    Cincinnati, Ohio, United States Innago Full time

    Company OverviewInnago provides simple, intuitive tools to help small-to-mid-sized landlords better manage their tenants and rental properties. Our features include online rental payments, document signing and storage, tenant screening, and tenant communication. Our goal is to bring the underserved rental management market into the 21st century with...

  • 42A Human Resources Specialist

    4 weeks ago

    Cincinnati, Ohio, United States Army National Guard Full time

    Job Description:Job DescriptionWhen a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources Specialist is the primary go-to person. As an HR Specialist, you will help Soldiers develop their Guard careers and provide personnel support and assistance to all divisions within the Guard. ...

  • Customer Experience Specialist

    1 week ago

    Cincinnati, Ohio, United States Protective Industrial Products Full time

    Job Description Job Description Job SummaryThis position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account maintenance, billing, invoicing and problem resolution.Essential FunctionsResponsible for...

  • Customer Care Analyst and Project Manager

    7 days ago

    Cincinnati, Ohio, United States True Commerce Full time

    ** Customer Care Analyst and Project Manager** **Job Category****:** Services **Requisition Number****:** CUSTO001303 Showing 1 location **Job Details** **Description** **Customer Care Analyst** The Customer Care Analyst is the point-person for the relationship between Datalliance, a Software as a Service (SaaS) provider specializing in Vendor Managed...

  • Customer Care Representative

    1 week ago

    Cincinnati, Ohio, United States Innovative Cleaning Services Full time

    Full-Time Customer Service Representative Additional Information We are looking to hire a new CSR.Here is a link to the job details:Job description Schaeffer's Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling...

  • Lead Personnel Security Specialist

    1 week ago

    Cincinnati, Ohio, United States oilandgas Full time

    Job Description SummaryAs the Lead Personnel Security Specialist, you will help integrate and develop processes that meet business needs across the organization in regard to personnel security (PERSEC) tasks, with an emphasis on Special Access Programs. In this role the Lead Personnel Security Specialist will be responsible for the proficient execution of...

  • Operations Specialist

    7 days ago

    Cincinnati, Ohio, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionOperations SpecialistLHH Recruitment Solutions is looking for an experienced Operations Specialist for a growing client in the Cincinnati Ohio area. The purpose of this role is to monitor supplier performance and initiate corrective action activities as required. This position necessitates a familiarity of procurement-related...

  • Dock Specialist, AFSCME

    7 days ago

    Cincinnati, Ohio, United States UC Health Full time

    UC Health is hiring a Full-time Dock Specialist(AFSCME) for the first shift to support the Materials Management Department at UC Medical Center.At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive...