Customer Care Representative

1 week ago


Cincinnati, Ohio, United States Innovative Cleaning Services Full time
Full-Time Customer Service Representative Additional Information We are looking to hire a new CSR.

Here is a link to the job details:
Job description

Schaeffer's Customer Service Representatives are tasked primarily with providing our subscribers and internal departments with a positive experience while servicing accounts, supporting sales and handling customer concerns.


Duties and Responsibilities:

  • Handle any credit card and PayPal disputes through the review of calls, emails, and notes on contact records
  • Compile information to fight disputes on behalf of the company
  • Assist subscribers with account maintenance, website navigation and general questions, via emails, phone and/or live chats.
  • Internal account maintenance including but not limited to combining duplicate records, handling email deliverability issues, redistributing book assignments when requested by management
  • Reviewing sections of OA newsletter for accuracy
  • Manually modifying subscription terms as required by specific promotions
  • Monitor overnight voicemails and route accordingly
  • Manage the credit card dispute process such as tracking cases, providing rebuttals, transcribing sales calls, etc

Felons are encouraged to apply


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