Title & Registration Specialist I

2 weeks ago

Lansing, Michigan, United States Lithia Motors Full time

Dealership:

L0642 North Central Finance CenterAre you a DMV pro?Looking to join the #1 Auto Group?Ready to GROW in your Career?Apply NOW and join us at Suburban Ford of Sterling HeightsTitle and Registration Specialist IThe Title and Registration (T&R) Specialist I is an individual contributor who is responsible for coordinating customer vehicle purchases for any LAD business channel ensuring all purchase and DMV paperwork is accurate and processed timely for either the purchase or sale of vehicles.

The T&R Specialist I generally will report to either a Title and Registration Supervisor or Accounting Supervisor.

Responsibilities (

NOTE:
In some instances, depending on assigned work function, job duties may emphasize certain elements more than others.)


Print, review, and analyze inbound purchase of a vehicle's consumer title and registration documents and verify accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the purchase of the vehicleResearch and resolve vehicles on hand without a title that have aged beyond fifteen (15) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issuesPrint, review, and analyze outbound sale of a vehicle's contract paperwork for accuracy and then upload/submit required paperwork with the appropriate government agencies to complete the vehicle purchaseResearch and resolve sold vehicles without a title that have aged beyond thirty (30) calendar days for deals as assigned primarily for administrative issues and occasionally more complex issuesBe comfortable working directly with customers when needed to resolve registration/title issuesHave effective strategies to diagnose and resolve issues in a timely mannerCommunicate effectively with customers through chat, phone, and CRM/emailAnswer Customer questions regarding the Purchase paperworkBe comfortable working directly with government personnel when needed to resolve registration/title issuesHave effective strategies to diagnose and resolve issues in a timely mannerCommunicate effectively with customers through chat, phone, and CRM/emailAnswer Customer questions regarding the Purchase paperworkFollow-up with appropriate LAD personnel on any issues that need correction during purchase or saleMeet performance standards of accuracy, timeliness, cure rates, and efficiency as established by the CompanyAdditional work and tasks as neededSkills and QualificationsStrong attention to detailExcellent communication skillsTime managementActive listening skillsCritical thinkingIncreased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independentlyHigh school diploma preferred1+ years of experience working in a vehicle dealership and/or processing vehicle registration paperwork preferredCompetenciesDoes the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

*Up to 1/3 of time:
standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing*Reasonable accommodations may be made to enable individuals to perform the essential functions

NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.

While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.


We offer best in class industry benefits:

Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required.

Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.#J-18808-Ljbffr

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