Shift Leader

2 weeks ago

Prince Frederick, Maryland, United States Chick-fil-A Full time

We are looking for our next great Leaders.

Thank you for your interest in a great career opportunity with Chick-fil-A, Prince Frederick.

At Chick-fil-A, we are always looking for Leaders who have a passion for developing others. A Shift Leader is a crucial part of our business, a face of the restaurant during their shift and is responsible for ensuring each guest that visits walks away having a "remarkable experience."

Shift Leaders are responsible for assisting the Leadership Team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Shift Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing guidelines and procedures.

Responsibilities include:
  • Insures that Team Members follows and read tickets to accurately prepare all orders.
  • Insures that Team Members are extremely accurate with weights and measurements for all items.
  • Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
  • Insures that workstations are clean at all times.
  • Insures that cashiers follow cash handling procedures at all times.
  • Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
  • Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
  • Perform any of the tasks above as needed throughout shift and other duties assigned.
  • Addresses guest issues that may arise; consults with Directors regarding complex issues.
  • Maintains a positive working relationship and treats all employees with respect while mentoring and providing them with direction and feedback.
  • Assists in training of new hires, set the tone for a shift and acts as a role model for our team.
  • Responsible for employee performance and policy/procedure violations.
  • Strictly adheres to all Company policies and procedures.
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
  • Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
  • Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
  • Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
  • Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
  • It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
ADDITIONAL BENEFITS
  • Bonuses
  • 401K
  • Scholarship Opportunities
  • PTO
  • Advancement Opportunities
  • Medical Insurance
Add a cover letter to help us get to know your unique personality.

Requirements
  • Minimum 21+, eligible to work in the United States
  • Previous customer service and leadership experience
  • Proven track record in leadership experience and problem solving
  • Professional Appearance and Behavior
  • Consistency and Reliability
  • Values Teamwork with the ability to effectively manage Team Members
  • Excellent Communication both written and verbal
  • Strong organization and time management skills with attention to detail
  • Enjoys working with all types of personalities, talents and skill levels
  • Upbeat, enthusiastic positive attitude
  • Reliable, punctual, dependable and thorough
Company Information
Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

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