![Mediacom Communications](https://media.trabajo.org/img/noimg.jpg)
Customer Service Rep
7 days ago
Customer Sales & Service Representative I, Front Counter (Non-Retail)
About the Job Title and the Company:
Join Mediacom Communications, a company that has been expanding its reach since 1995 and is now present in 22 states with a team of over 4,000 professionals. Mediacom aims to bridge the digital gap between major cities and smaller regions, offering a range of services including high-speed internet, digital TV, home security, and phone services. Be part of a culture of growth and innovation that prioritizes delivering cutting-edge technology to communities across the country.
Company Benefits:Joining Mediacom comes with more than just a job - it offers a pathway to success with ongoing training and a comprehensive benefits package tailored to your needs. Some perks of being part of the team include:
- Health, vision, and dental insurance
- Paid vacation, holidays, and flexible time off
- 401K with company match
- Employee discounts on Mediacom services
- Education Enrichment program
- Employee Wellness Program
Provide a positive customer experience in person, addressing inquiries and offering support consistent with company policies. Take the next step in your career by joining our dynamic team.Position Responsibilities:
- Interact with customers to address inquiries and resolve issues
- Process customer requests for services
- Troubleshoot and schedule service calls when needed
- Handle customer payments and equipment
- Maintain inventory and follow company procedures
- Demonstrate excellent customer service and communication
- Ensure a neat and respectful work environment
- Attend work regularly and follow supervisor's directives
- High school diploma or GED required
- 1-3 years' experience in sales
- Exceptional relationship-building and communication skills
- Ability to multitask in a fast-paced environment
- Valid driver's license may be required
- Intermediate to advanced PC skills
- Sales ability and customer service experience
- Willingness to work flexible hours
- Ability to travel occasionally within the region
Discover Mediacom through its diverse brands and services that connect over 1.55 million customers in 22 states. Join a dedicated team of more than 4,000 individuals committed to making a difference in the communities we serve.
Our Awards:Explore the recognitions Mediacom has received over the years, showcasing our commitment to excellence and inclusivity.Who You Are Matters Here:
At Mediacom Communications, we value diversity and ensure equal employment opportunities without discrimination based on various factors. Join us and be part of an inclusive and supportive work environment.
Disclaimer:When considering candidates, we assess factors such as work experience, qualifications, education, and certifications to make informed decisions. Join us in driving innovation and serving our communities.
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