Sales Coordinator

2 weeks ago

Salt Lake, Utah, United States HRI DEVELOPMENT Full time

We are looking for an energetic, self-motivated individual to work in a fast-paced sales office providing administrative support to our sales team: answering phones, taking inquiries, making appointments, working with agreements, rooming lists, and banquet event orders, assisting with events, and miscellaneous office tasks. Must have good communication and computer skills and be able to juggle many tasks simultaneously. Strong computer knowledge of Word, Excel, and Outlook is a must – with Delphi experience preferred. OnQ / Hilton Systems knowledge is a major plus Most importantly, must love guests and warm chocolate chip cookies

Sales Coordinator/Event Planner

Regular Full-Time

The Sales Coordinator/Event Planner provides prompt, courteous, and efficient handling of all requests for guest room reservations, changes, cancellations, and information. Coordinates group room blocks, rooming lists, and final reporting. Supports the revenue management functions of the hotel in terms of group rates and inventory controls.

MINIMUM REQUIREMENTS

Education

  • High School Diploma
  • 4-year college degree is preferred but not required
Experience
  • Minimum of one-year hotel experience in Front Office or Reservations with hotel property management systems knowledge required. Previous customer service orientation and training are required.
Skills and Knowledge
  • The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the job's essential functions, with or without reasonable accommodation.
  • Excellent oral and written communication skills
  • Excellent organization skills, manages time well, correctly prioritizes, and is flexible
  • Ability to work well under pressure and meet deadlines
  • Ability to manage outside departments and agencies
  • Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills
  • Proficient in the use of Microsoft Word, Excel, and PowerPoint
  • Appropriate professional appearance and demeanor
  • Comprehension of technical application of the reservations system
  • Full understanding of hotel products and the market conditions
  • Demonstrates self-confidence, energy and enthusiasm
  • Team-Player
  • Detail-oriented
  • Ability to master basic selling techniques
JOB DUTIES

30% Rate, Block, and Inventory Management
  • Build all group blocks in the CRS timely and once the group turns definite
  • Review and Modify all existing group blocks to ensure room type is available for sell-through
  • Build all groups in CRS to include group information, rooms, ADR, and GST/room. Modify blocks periodically based on pick-up with guidance from the Director of Sales
30% Reservation Processing
  • Process all group rooming lists and provide contact with all necessary confirmation information
  • Establish POG (Personalized Online Group Page) for all individual
  • Ensure that appropriate rate & blackout date restrictions are being adhered to by the referring company
30% Meetings, Report Generation, and Administrative Functions
  • Conduct a weekly Group Pickup Meeting – utilize the group pickup report to monitor group cut-off dates and review with Sales; discuss pickup within room blocks; make needed inventory changes in CRS based on discussion; document and record minutes and distribute to attendees
  • Attend all Yield Meetings and ensure the revenue management strategies are supported and executed correctly at the property
  • Provide daily, weekly, monthly, and quarterly production reports to sales managers and the Director of Sales
  • Create individual files with designated information for each group booking received from the Sales Department. Update changes/adjustments received from Sales promptly
  • Pull updated convention block pickup from housing company websites every week for all conventions within a 120-day window. Forward the report to the Sales Manager & Director of Revenue, and bring it to the weekly Group Pickup Meeting for discussion
  • Assist with post-convention report calculations
  • Assist with post-convention attendee audits through the use of the proprietary online tool
5% Managing Corporate and Local Negotiated Accounts
  • Serve as a support function and liaison between BTS Manager and corporate accounts
5% Existing Reservation Review
  • Daily review of all existing reservations from proper coding
SUPPORTIVE FUNCTIONS
  • In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company
  • Answer other hotel team members' questions regarding revenue management in a friendly and courteous manner
  • Provide training to other hotel team members on revenue management procedures and principles, as needed
  • Ensure that all room's statistics reports, including FMS, Report of Operations, and any other related reports are accurate and consistent
  • Ensure that all revenue management-related systems are maintained, including GRO, OnQ RMS, OnQ FMS, DMPE/Delphi, HIDB, MARSHA, Lightspeed, CITY/SFA Web, PRiO, Opera, Reserve & Envision. Employ the assistance of the Director of Sales, Director of Front Office, Electronic Sales, and Marketing Manager as needed Contribute to the development of the marketing plan
  • Maintain an organized and clean work area and hotel environment
  • Other duties as assigned
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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