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Customer Relations Support Specialist
1 week ago
Join the ranks of one of Fort Worth's most esteemed financial institutions as we seek a dedicated and dynamic individual to fill the role of a Customer Service Representative.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where accuracy and efficiency are paramount? If so, we want YOU to be a part of our team
Job Title: Customer Relations Support Specialist
Job ID: 145444
Location: Will train on site for 2 weeks then move remote. MUST LIVE IN THE DALLAS/FORT WORTH AREA.
Pay: $30,000k - $45,000k (Depending on Experience)
Schedule: Monday - Friday, 8am - 5pm
DIRECT HIRE
Job Description
The Customer Relations Support Specialist II (Mortgage Servicing) will track, research, and respond to customer requests primarily through written correspondence and at times though outbound calls resulting in customer resolution and satisfaction.
Responsibilities Include:
- Work effectively and efficiently with customers who have varying degrees of product and technical proficiency
- Provides customer support to customers mainly through written correspondence and phone, when necessary
- Handles and resolves customer inquiries/concerns
- Respond to all customers within assigned service levels and take ownership of resolving customer issues
- Consults with Customer Service Representatives on non-complex issues to learn through experience
- Provide guidance and mentoring to less experienced customer service associates within department
- Assist management with special projects as needed
- Other duties as assigned
Job Requirements
- 2+ years of Customer Service experience
- 2+ years of Mortgage Servicing experience
- Knowledge of Escrow and Assumption processes required
- Experience working in MSP preferred
- Excellent communications and interpersonal skills
- Proficient in Microsoft Office
- Excellent problem solving skills
- Provide quality interactions with internal and external sources
- Strong analytical and organizational skills
- Ability to prioritize multiple tasks
To Apply for this Job:
Click the Apply Online button, then:
- If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
- If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
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Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunityCompany DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r
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CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity
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