Associate Program Director

2 weeks ago

Corona, California, United States Anxiety Treatment Center Inc. Full time


OCD Anxiety Centers (OAC) has a true passion for bringing help and hope to some of the most underserved clinical populations.

We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives.

We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.

Our Investment in You
A competitive base salary starting at $86,000/year
After 90 days of successful employment, you will be eligible to participate in an incentive program. This will be reviewed with you by your direct manager during your 90-day review.
Receive up to $400 reimbursement on CEU's per renewal cycle

Core benefits:
medical/dental/vision, with the company contribution to medical benefit for employee
Company-paid employee life insurance
Voluntary benefits
Paid time off includes 15 days (120 hours) of "Paid Time Off", 5 days (40 hours) of "Sick Time", and 9 days (72 hours) "Company holiday" pay
Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career
The Team You'll Work With

The success of our organization is dependent on the trust and confidence we earn from our employees, clients, and community.

Our values are connected to our work at OCD Anxiety Centers and are measured against the highest possible standards of ethical business conduct.

We act with integrity and communicate honestly and openly
We are passionate about meeting the company's needs and delivering for our clients
We are accountable for all our own actions
We work together as a team and are committed to excellence and innovation
We respect each other and celebrate our diversity
We set the bar that high for practical and aspirational reasons.

Candidates with similar ethical standards, who have the ability to adapt in a fast-moving working culture, and are committed to providing excellent client service are encouraged to apply.

The Purpose of Your Role

As the Associate Program Director, you play a pivotal role in ensuring the fidelity of clinician teams and business operations.

Your focus is on maintaining effectiveness and efficiency while upholding quality, efficacy, and the OAC value drives within decision-making processes and professional conduct.

Collaborating closely with the Program Director, your role contributes significantly to ensuring both staff and clients prioritize and achieve the highest standards of care and service.


Key Performance Indicators (KPIs):
Symptom Reduction: 65%

Maintain a minimum ALOS of 52

Customer Satisfaction: 4.5

Achieve Early Discharges of

Achieve

Achieve a facility tour rating of 90% or better.
Employee Satisfaction by quarter of 4.0 or better.

Please note:

When you achieve any of the above key indicators your supervisor will counsel with you to set a new goal.


Core Responsibilities:
Manage payroll within the approved budget and report variances on a per-payroll basis.
Engage in 25 hours of face-to-face client interaction through mentoring, auditing, and individual sessions.
Maintain a caseload of 4 or more clients based on facility needs.
Provide validation and a supportive environment for clients, eliminating neutralizing behaviors.
Collaborate with the Program Director on clinician effectiveness, program success, operational efficiency, and clinical KPIs.
Maintain comprehensive written documentation, ensuring high client satisfaction and effective grievance management.
Oversee psychotherapeutic interventions for OCD and other mental health disorders.
Plan, organize, and implement evidence-based protocols for group settings, treatment coordination, and individual psychotherapy.
Work closely with the Program Director to ensure adherence to programming and operations, supporting the clinical team with problem-solving.
Provide clinical supervision and oversight for Behavioral Health Technicians, contributing to the interdisciplinary treatment team.

Leadership and Management:
Collaborate on motivational strategies and treatment plans.
Conduct regular reviews of treatment plans to minimize unused approved days and early discharges.
Manage and negotiate peer-to-peer reviews with insurance companies.
Implement initiatives to enhance employee satisfaction and address concerns identified in surveys.
Generate and present regular reports on KPIs to evaluate progress.
Lead, train, and mentor staff, fostering a culture of teamwork, achievement, and respect.
Oversee clinical integrity, referral management, and facility budget.
Ensure staff training and achievement of standardized KPIs.
Create a minimum of 3 SMART goals each quarter for facility improvement.

Additional Responsibilities:
Monitor and actively contribute to achieving Symptom Reduction KPI of 65%.
Maintain a minimum ALOS of 52, actively working towards achieving this benchmark.
Focus on achieving a Customer Satisfaction rating of 4.5 or better.
Strive to achieve Early Discharges of less than 10%.
Work towards achieving fewer than 100 unused authorizations days per month.
Actively contribute to achieving a Facility Tour Rating of 90% or better.
Contribute to achieving Employee Satisfaction by quarter of 4.0 or better.

Other Duties:
Assist the Program Director in organizing workflow and addressing identified problems.
Conduct Train the Trainer coaching, audits, and floor training for clinical fidelity, monitoring productivity, and providing feedback.
Manage time cards and requests for direct reports, engaging with employees for training and skill development.

Foster a positive work environment by actively supporting teamwork, encouraging open communication, and modeling a collaborative and respectful approach to interactions with colleagues and team members.

Support and model OAC business processes, focusing on current and future developments.
Master de-escalation techniques, crisis planning, and management, adhering to company policies.
Act as an Incident Commander.
Perform other duties as assigned.

The Skills and Expertise You Have:
Master's degree or higher in social work, clinical mental health counseling, marriage and family therapy, Pd.
D, Psy.
D.
Fully licensed in their practicing state
3- 5 years management experience
Business acumen
Presents self in a professional manner
Must be punctual and maintain excellent attendance
Organized, detail-oriented, takes initiative, and completes job responsibilities
independently
Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
Thrives in a changing work environment including inside, outside, and loud noise level
Accurate and efficient electronic data entry
Proficient knowledge of computers, including Microsoft Word, Excel, and other computer software
Physical demands of the job include sitting at a desk or table for extended periods, bending, lifting, and walking.

Preferred Qualifications:
2+ years' experience in mental health position
2+ years' experience in supervising/management position
OCD and anxiety experience
Cognitive behavioral therapy and dialectical behavior therapy experience
Disclaimer

OAC has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee.

Furthermore, OAC reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OAC is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law.

This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.

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