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Guest Experience Specialist
3 months ago
Westin is a distinctive premium brand within the vast Marriott portfolio providing personalized and instinctive service to the traveler's well-being in mind. The Westin Jekyll Island is a 200-room beachfront hotel, located on beautiful and historic Jekyll Island, Georgia that offers the essence of renewal for every guest. A member of the "Golden Isles" Jekyll Island is home to amazing wildlife, leisure activities, and coastal views.
The Westin Guest Experience Specialist serves as an on-property point of contact for all guests providing 4-Diamond service, building a proactive, personal relationship, and creating memorable experiences for all our guests. The specialist will activate the brand in ways that provide our target guest, the Achiever, ways to engage with our brand and our 6 brand pillars, both inside and outside of the hotel.
Minimum 3 to 5 years hotel guest services/front desk experience REQUIRED. Four Diamond distinctive premium or luxury service experience preferred.
An important part of the Westin Experience Specialists role is the collaborative spirit that supports a culture of service and infuses well -being into daily delivery of hotel services.
Please review job description for details.
The Perks: (dependent on employee status)
- Associates enjoy the Marriott Explore program, providing amazing discounts on hotel stays around the world
- Access to company Medical/Vision/Dental plans after 30 days of service
- 401k
- Generous PTO accrual
- Free Island Parking Pass for duration of employment
- Meal and snack access in associate common area
- Professional development opportunities
- Friends and Family discount access
Operated by the Northview Hotel Group Jekyll Hotel Operator LLC, our team is committed to providing exceptional service and empowered to ensure guest satisfaction. We operate 24 hours a day, 7 days a week and schedule associates based on business demands.
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