Guest Service Agent

2 weeks ago

Webster, New Hampshire, United States Omni Hotel Full time
Guest Service Agent Job LocationsUS-CO-BroomfieldRequisition ID of Openings1Category (Portal Searching)

Front Office Operations LocationInterlocken ResortThe Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury.

Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities.

With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out.

If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Job DescriptionOmni Hotels & Resorts is seeking a full-time Guest Service Agent for the beautiful Interlocken Resort & SpaIf you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni Omni Hotels & Resorts was named one of the Best-Led Companies in 2024 by Glassdoor Omni Interlocken Resort & Spa is seeking a Guest Service Agent to join our outstanding front office team This vital role will work closely with the Front Office Manager and Leaders to successfully execute all operations relating to the Guest Services department, resulting in high levels of guest satisfaction.

This highly motivated individual will be responsible for providing a five-star welcome and departure experience to each guests, as well as, serving as ambassadors throughout the guest's stay.

Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.

Guest Service Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. We are looking for motivated and energetic individuals who love contributing to a winning team.

If you have customer service experience in a hotel environment and a passion for serving others, we would love to speak with you about this role.


Salary range for this position (based on experience):
$21.00/hour.

Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits:
Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual.

Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

ResponsibilitiesProcess guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Answer internal and external telephone calls Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access.

U derstand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently when applicable Document all guest requests or challenges immediately and notify designated department/personnel for resolving the situation.

Follow up to ensure completion and guest satisfaction Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Assist in setting up amenities for special occasions or VIPs Actively engage in the Select Guest / Loyalty program including signing up new members Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Actively share with guests current hotel services, events and amenities Assist in maintaining lobby cleanliness and ensuring the front drive is free of debris

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