IT Support Administrator

2 weeks ago


Chico, California, United States Manpower Group Inc. Full time

Job Title:
IT Support Administrator

Location:
Chico, CA

Salary:
up to $49,000 per year

What's the Job?

IT Support Administrator

Purpose

The Administrator assists our Professional IT Multi-Function Printer team with Install/Break-Fix ticket processing, and other administrative tasks.

This includes but is not limited to phone coverage, internal projects and/or tasks to be completed to aid the department with the daily workload.

The Administration will be required to work with departments across all regions, with offices spread across the continental US.

Responsibilities

Assist with East/Central region MFP install tickets

Assist with daily phone coverage / creating new break-fix tickets

Assist Helpdesk Manager with daily departmental demands

Assist with organizing and updating internal documentation

Serve as liaison with other departments in the company to gather documentation and data for supporting the teams

Document internal processes and procedures related to duties and responsibilities

Data entry / audit on special projects / tasks

Respond in a professional manner to any customer or sales rep request

Must have skills:
Can-do positive attitude

Accuracy and attention to detail

Able to work independently as well as collaborate with other team members and managers

Independent time management and decision-making skills

Proficient with Microsoft Office applications (Excel, PowerPoint, Outlook)

Enjoy working with customers and external audiences

Skill in preparing written communications and materials Position Description

Ability to multi-task and adapt to changes quickly

Typing skills to ensure quick and accurate data entry

Self-motivated with the ability to work in a fast-moving environment

Qualifications

High School Diploma or GED

Associates Degree or Bachelors preferred

  • 3 Years as a Lead or Supervisory role
A valid driver's license and good driving record is a must

Excellent customer service skills

Strong analytical and trouble-shooting skills

Must be a self-starter

Must be capable of working independently

Ability to handle high stressful situations and thrive under pressure

Impeccable Integrity and honesty

Ability to take constructive feedback from Management, or Peers

Willingness to learn new processes/practices, apply them and train others

eAutomate training / experience

Report Building / Support Metrics experience

SharePoint / Office365 experience

Physical Demands & Work Environment

Ability to sit at a desk for prolonged periods of time

Ability to talk on the phone and work with various computer tools and applications

Ability to type and compose written communication in various forms


If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity.

We look forward to speaking with you

About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (

NYSE:
MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.

We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment.

It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.



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