Food & Beverage Manager - City Cruises Baltimore

2 weeks ago

Baltimore, Maryland, United States Hornblower - City Experiences Full time
City Experiences is seeking a Food & Beverage Manager for our City Cruises operation in Baltimore, MD

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The successful Food and Beverage Manager is to oversee all food and beverage operations aboard our cruise ship. Responsible for ensuring exceptional guest experiences, managing diverse dining venues, leading a dynamic team, and upholding top-notch service and safety standards in a fast-paced, high-volume environment.

Essential Duties & Responsibilities:

Customer Service:
  • Provide exceptional hospitality to guests and shipmates as prescribed in our RESPECT Service System (RSS)
  • Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
  • Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
  • Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
  • Maintain highest standards of safety for customers and staff
  • Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
  • Develop and execute programs that improve the level of service and product quality
Leadership and Teamwork:
  • Lead by example; maintain highest level of professionalism, integrity, and strong work habits
  • Develop strong teamwork within the crew
  • Assist in hiring, training, and development of all restaurant shipmates
  • Help develop and execute shipmate incentive programs
  • Maintain good working relationships with other departments (marine, sales, and administration)
Administration:
  • Attend all scheduled meetings
  • Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
  • Reconcile onboard cash and credit sales with the point of sale system
  • Review timekeeping records for each shift to ensure accuracy
  • Create schedule for assigned department ensuring proper staffing within budgeted guidelines
  • Additional job duties as assigned
Requirements & Qualifications:
  • High school diploma or equivalent required
  • Minimum of five (5) years of total restaurant experience in full-service, high volume environment
  • Must have supervisory experience
  • Associates or Bachelor's degree in related field preferred
  • Responsible alcohol service requirements-TIPS Certification preferred
  • Responsible for meeting health department sanitation codes & requirements-ServSafe Certification preferred
  • Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications
  • Ability to establish and maintain effective working relationships
  • Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.PandoLogic. Keywords: Food Service Manager, Location: BALTIMORE, MD

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