Patient Experience Coordinator

6 days ago

Chicago, Illinois, United States Mindful Care Full time
Job DescriptionJob DescriptionThe Company

Person by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brand—obsessively focused on guiding the individual toward comprehensive mental healthcare, and being an ally to everyone no matter where they are. We compete on frictionless urgent access to affordable mental healthcare including depression and anxiety, and well beyond that, too. From acute crisis to long standing challenges, we help people heal by connecting them with care so they can lead more fulfilling lives.

We believe the pursuit of better mental healthcare is never finished, never stops, and is always just beginning.

The Opportunity

A Patient Experience Coordinator (PXC) will execute all patient-facing tasks and inquiries while providing exceptional customer service. The PXC will represent and be the "face" of Mindful Care. This role is responsible for handling patient scheduling/rescheduling, payment collections, and inquiries related to Mindful Care services via phone calls, texting, and email for all locations. You will also be responsible for triaging incoming inquiries from other departments and re-engaging patients who no-show for their appointments.

You will manage all in-office appointments and be physically present for the person's needs. Our ideal candidate will have a passion for helping others and be able to support and advocate for the best possible experience.

Responsibilities

  • Interact with prospective people to connect them to Mindful Care
  • Support people through the intake process and establishing their Patient Portal and provide people with basic tech support to facilitate their provider experience
  • Answer all incoming calls for all locations and return any voicemails that are left outside of business hours
  • Provide Check-in and Check-out for everyone
  • Handle all scheduling / rescheduling requests via phone/email/text
  • Provide same-day eligibility and verification
  • Help collect balance due, copayments, and no-show fees
  • Tackle all provider requests for contact with patients
  • Act as office manager and provide office maintenance, point of contact for new office staffing, and escort in office visits to the examination room
  • Triage all incoming inquiries for other departments
  • Other tasks as assigned by management
Candidate Profile
  • 2+ years of experience in a medical office/hospital/clinic environment is required; previous experience in mental health care is preferred
  • High school diploma or equivalent required
  • Experience verifying health insurance
  • Prior customer service experience (medical or mental health practices preferred)
  • Ability to provide excellent customer service over the phone, email, text
  • Strong verbal, written, and interpersonal communication skills
  • Must be well organized, attentive to details and can work in a fast-paced work environment
  • Must have strong computer proficiency
  • Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

  • Type: Regular Full-time
  • Hours: Monday – Friday 8:00AM - 5:00PM CT
  • Location: 100% Office

Compensation

The base salary for this position is $20-$24 per hour. In addition to a base salary, this position is eligible for benefits (subject to eligibility requirements) listed here: medical, dental, vision, 401(k), PTO, and company holidays to name a few. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

About Us

Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.

And, if you or a loved one are seeking mental health treatment, we offer telepsychiatry appointments for people in CT, FL, IL, NJ, MI, and NY. Click here to get started.

The following resources provide free and confidential 24/7 support:

  • Suicide & Crisis Lifeline Call 988
  • Crisis Text Line Text HOME to 741741
  • Trevor Lifeline Call

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

  • Patient Care Coordinator

    6 days ago

    Chicago, Illinois, United States Clarity Clinic Full time

    Clarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists, Advanced Practice...

  • Patient Services Coordinator

    7 days ago

    Chicago, Illinois, United States PT Solutions Physical Therapy Full time

    Job Overview & Responsibilities:PT Solutions Physical Therapy is a physical therapist-owned private practice. With points of service across the US, we work to create authentic connections with our patients to redefine recovery. Our Patient Services Coordinators (PSCs) support our clinicians as they strive to serve their patients using research-driven...

  • Patient Care Coordinator- Part-time

    7 days ago

    Chicago, Illinois, United States ENT Partners Full time

    Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to...

  • Patient Care Coordinator

    6 days ago

    Chicago, Illinois, United States Sinai Chicago Full time

    About Sinai Health SystemLocated on Chicago's West and Southwest Side, Sinai Health System is comprised of Mount Sinai Hospital, Holy Cross Hospital, Schwab Rehabilitation Hospital, Sinai Children's Hospital, Sinai Community Institute, Sinai Medical Group, and Sinai Urban Health Institute.The entities of Sinai Health System collectively deliver a full range...

  • Client Experience Coordinator

    3 weeks ago

    Chicago, Illinois, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Experience Coordinator

    2 months ago

    Chicago, Illinois, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Experience Coordinator

    6 days ago

    Chicago, Illinois, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Customer Experience Coordinator

    6 days ago

    Chicago, Illinois, United States Sail Away Travels Full time

    We are hiring for a Customer Experience Coordinator!If you are someone who loves delivering top-tier customer service and forging strong connections, then you're in the right place. Join our vibrant team in this remote role where you'll be in charge of nurturing client relationships, making sure they are happy with our services, and addressing any issues...

  • Site-based Program Coordinator

    6 days ago

    Chicago, Illinois, United States College Mentoring Experience Inc Full time

    Role Overview:The Site-based Program Coordinator (SBPC) is a key position in our team, responsible for managing and enhancing a comprehensive mentoring program aimed at supporting students from 6th grade to college. As the SBPC, you will play a crucial role in coordinating on-site mentorship activities, fostering positive relationships, and ensuring the...

  • Patient Care Coordinator

    6 days ago

    Chicago, Illinois, United States DecisionOne Dental Partners Full time

    Overview As the first point of contact with our patients, you'll be an important member of the office. You'll help our patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment. Schedule (days/hours) Monday 7:00am - 4:00pm, Tuesday...

  • Social Coordinator of Pool Experience

    2 months ago

    Chicago, Illinois, United States Life Time Full time

    .Position SummaryThe Social Coordinator of Pool Experience acts as the face of the restaurant by greeting all guests and taking reservations. Ensures the front of the house is running smoothly and exceeding guest expectations.Job Duties and ResponsibilitiesEnsures the restaurant is clean prior to opening for business and ensures any issues are addressed...

  • Social Coordinator of Pool Experience

    3 weeks ago

    Chicago, Illinois, United States Life Time Full time

    .Position SummaryThe Social Coordinator of Pool Experience acts as the face of the restaurant by greeting all guests and taking reservations. Ensures the front of the house is running smoothly and exceeding guest expectations.Job Duties and ResponsibilitiesEnsures the restaurant is clean prior to opening for business and ensures any issues are addressed...

  • Patient Liaison

    6 days ago

    Chicago, Illinois, United States Northwestern Medicine Full time

    The Patient Liaison reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.Responsibilities: Manages schedules to make best use of all resources including providers,...

  • Manager Patient Safety

    6 days ago

    Chicago, Illinois, United States Northwestern Medicine Full time

    Benefits $10,000 Tuition Reimbursement per year ($5,700 part-time) $10,000 Student Loan Repayment ($5,000 part-time) $1,000 Professional Development per year ($500 part-time) $250 Wellbeing Fund per year($125 for part-time) Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid...

  • Teamvision - Patient Care Coordinator

    3 weeks ago

    Chicago, Illinois, United States ESSILORLUXOTTICA GROUP Full time

    Requisition ID: 841876Store #: 00T070 Rosin Eyecare N. Michigan AvPosition:Full-TimeTotal Rewards: Benefits/Incentive InformationRosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we've remained completely focused on treating our patients like we...

  • Operations Coordinator

    6 days ago

    Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter...

  • Director, Quality and Patient Safety

    6 days ago

    Chicago, Illinois, United States Regulatory Affairs Professionals Society Full time

    Position Purpose:The Director, Quality and Patient Safety provides leadership for and management of Quality/Performance Improvement, Patient Safety, Infection Prevention and Control, Patient Experience, and clinical initiatives for Sepsis and Stroke. The Director also facilitates regulatory compliance activities throughout the organization and acts as a...

  • Director, Quality and Patient Safety

    6 days ago

    Chicago, Illinois, United States Saint Anthony Hospital Full time

    Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care. As part of Saint Anthony Hospital#s...

  • Director, Quality and Patient Safety

    6 days ago

    Chicago, Illinois, United States Saint Anthony Hospital Full time

    Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care. As part of Saint Anthony Hospitals...

  • Director, Quality and Patient Safety

    6 days ago

    Chicago, Illinois, United States Saint Anthony Hospital Full time

    Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.As part of Saint Anthony Hospital's...